Customer Billing Representative (US Healthcare) - EST Hours (Remote)

ISTA Personnel Solutions is a dynamic and fast-growing BPO company. We are not a recruitment agency - we operate as a dedicated extension of our clients' teams, delivering high-quality service with precision, efficiency, and a personal touch.

Our U.S.-based client, providing dental care services to nursing homes, is looking for a Customer Billing Representative to join their growing team.

This is a customer-focused role where you'll assist customers with billing enquiries, review account balances, explain charges, process account updates, and help resolve billing-related queries. While previous billing or healthcare experience is advantageous, dental experience is not required. The client is looking for someone with exceptional customer service skills, strong attention to detail, and the ability to build positive relationships with customers.

PLEASE NOTE:

• Working Hours: Monday – Friday, 3:00 PM – 00:00 AM South African time (subject to daylight saving time).
• Public Holidays: This role requires working on both South African and U.S. public holidays (compensation for SA public holidays in accordance with the BCEA).
• Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and wired Ethernet capability is mandatory. Applicants without a fixed fibre line cannot be considered.
• Power Backup: Reliable backup required to manage load shedding or outages. Applicants without a power backup cannot be considered.
• Work Environment: Fully remote.

Key Responsibilities:

• Handle inbound and outbound customer calls and emails relating to billing enquiries.
• Review customer account balances and explain charges professionally and clearly.
• Assist customers with payment-related queries and account updates.
• Follow up on outstanding billing matters to ensure timely resolution.
• Maintain accurate customer records and notes within internal systems.
• Liaise with internal departments to resolve billing discrepancies.
• Build strong relationships with customers while delivering an exceptional service experience.
• Accurately document all customer interactions.
• Ensure all customer information remains confidential and up to date.

Minimum Requirements:

• Previous experience in a customer service, billing support, call centre, client services, or administration role.
• Excellent verbal and written English communication skills.
• Strong customer service and relationship-building abilities.
• Highly organised with excellent attention to detail.
• Comfortable handling customer queries via telephone and email.
• Confident working across multiple computer systems.
• Strong Microsoft Office skills (particularly Outlook and Excel).
• Excellent problem-solving and follow-up skills.
• Able to multitask and prioritise workload effectively.

Advantageous Experience:

• Billing or Accounts Receivable experience.
• Healthcare, medical, dental, or insurance administration experience.
• Experience working in a BPO or servicing U.S.-based clients.
• Experience using billing or CRM systems.

The Ideal Candidate:

We're looking for someone who is:

• Friendly, professional, and customer-focused.
• Highly organised and detail-oriented.
• Empathetic while remaining confident and assertive.
• A strong communicator with excellent telephone etiquette.
• Able to build trust and rapport with customers.
• Self-motivated and proactive.
• Comfortable working independently in a remote environment.

If you are not contacted within 14 working days, please consider your application unsuccessful.