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AI Summary
The Engagement Manager is responsible for managing and growing enterprise accounts by driving revenue, pipeline, and account profitability. They will lead commercial negotiations, oversee project delivery, and maintain strong relationships with CXO-level stakeholders.
Experience: 10+ years overall, with 5–7+ years in IT Services, IT Consulting, Professional Services, or Account Management.
Key Responsibilities
- Manage and grow existing enterprise accounts through upselling and cross-selling.
- Own ARR, revenue, pipeline, margin, utilization, and account profitability.
- Build strong relationships with Director/VP/CXO-level clients and handle escalations.
- Lead SOW creation, RFP responses, proposals, and commercial pitches.
- Manage contract renewals, MSA and pricing negotiations.
- Conduct QBRs/MBRs and monitor account health, delivery, SLAs, milestones and budgets.
- Work closely with PMs, Tech Leads and Delivery teams to ensure successful project execution.
- Translate Cloud, DevOps, AI and custom software solutions into business value for clients.
Must-Have
- 10+ years total experience.
- 5–7+ years in IT Services / Consulting / Professional Services / IT Account Management.
- Proven account expansion/upselling/cross-selling track record.
- Experience handling CXO-level relationships.
- Strong commercial, negotiation and P&L understanding.
- Experience leading SOW/RFP/proposals and contract renewals.
Good to Have
- Cloud / DevOps / AI / Custom Software sales experience.
- Salesforce or SaaS professional services exposure.
- Experience setting up QBR/MBR governance.
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