Cryopreservation Coordinator

We have an exciting opportunity for a Cryopreservation Coordinator to join our team. We are seeking a self-driven and dependable individual who will be responsible for providing exceptional customer support through inbound calls and email correspondence, assisting with a full range of account-related inquiries, including payments, payment plans, insurance billing, tissue disposition, and tissue transportation.

Hours: Monday - Friday 8:30 a.m. - 5 p.m. CST and this role is fully remote. 

Essential Responsibilities: 

• Performing outbound patient communication to collect past due balances
• Take actions in order to encourage timely payments
• Review and batch patient accounts for collections
• Processing and posting payments
• Review and resolve accounts to ensure accurate data
• Provides customer service and follow through on patient account questions
• Initiate and collect patient consents
• Update account status records
• Assists with special projects as needed
• Other duties as assigned

Education and/or Experience:

• High School Diploma or GED is required; college preferred
• Previous experience working in the clinical and financial areas of a fertility organization is highly preferred 
• 1-3 years’ work experience in similar or related position or other healthcare office environment is preferred

Why You'll Love Working Here – Our Amazing Benefits:

 Comprehensive Health Coverage: Medical, dental, and vision plans for our full-time employees, along with complimentary basic life insurance, Employee Assistance Program, and long-term disability insurance. FREE or low-cost employee-only healthcare coverage option is also available. 

Family Building Support: Take advantage of our comprehensive fertility benefits, adoption assistance, and surrogacy support to help grow your family. 

Paid Parental Leave: Generous maternity, paternity, and partner leave so you can focus on what matters most. 

Plenty of Paid Time Off: Start with 18 days of PTO annually and enjoy 11 paid holidays, including one floating holiday to use as you choose! 

Retirement Ready: Invest in your future with our 401(k) plan, featuring a competitive company match and full vesting after just 2 years. 

Lifestyle Spending Account: Access a company-funded account to reimburse expenses that boost your physical, financial, and emotional well-being. 

Health Savings Account (HSA): If eligible, enjoy regular employer contributions to your HSA with every paycheck. 

Rewards for Connections: Earn extra money with our Employee Referral Program—your network is invaluable! 

Growth Opportunities: We support your career with continuing education reimbursement and dedicated time off for professional development. 

Premium Calm Health Subscription: Enjoy a free premium Calm Health app subscription to support your mental wellness. 

Emotional & Work-Life Support: Through our Employee Assistance Program (EAP) with SupportLinc, you'll have access to emotional well-being and work-life resources whenever you need them. 

Extra Peace of Mind: Explore additional coverage options including Accident, Critical Illness, Hospital Indemnity, and Pet Insurance, to suit your needs.