CRM & Marketing Coordinator

This is a remote position.

Joining an operations team in a utility management service supporting the London lettings and sales market, this full-time remote position combines client coordination with brand building. The role is designed for a versatile professional who enjoys both client relationship management and expanding a brand's digital presence.

You will be managing end-to-end client onboarding—setting up electricity, gas, water, and broadband services—and confirming active status prior to move-in dates. The position also drives social media and marketing initiatives by assisting with content planning, maintaining active brand channels, and preparing partner marketing collateral.

The environment suits an organised, detail-oriented specialist who can split daily focus seamlessly between client operations and creative marketing execution. Integrating AI tools like Claude into daily workflows, the successful incumbent will draft client correspondence, manage database tracking systems, and schedule marketing content while building long-term career growth within a scaling business.

Key Responsibilities

• End-to-End Client Onboarding: Manage onboarding procedures for new clients by issuing order forms, configuring electricity, gas, water, and broadband accounts, and confirming active service status prior to move-in.
  

• Responsive Client Communication: Respond to incoming client queries quickly and warmly, adhering strictly to company response time standards.
  

• System & Tracker Maintenance: Keep internal systems and client tracking databases accurate and current on a daily basis.
  

• Billing & Issue Resolution: Chase and resolve billing and direct debit issues directly with clients and utility suppliers.
  

• Social Media & Content Creation: Support company social media channels by planning and preparing content, keeping platforms active and on-brand, and developing marketing materials for clients and partners.
  

• AI Tool Integration: Utilize Claude and other AI platforms daily to draft client communications, update administrative systems, and schedule social media content efficiently
  

Requirements

Essential Requirements

• Excellent command of written English with a warm, professional manner suitable for high-end market clients.
  

• Demonstrated interest in social media and marketing, with hands-on experience running channels or creating content (professionally or personally).
  

• High level of personal organisation, attention to detail, and the ability to manage concurrent priorities (coordination and content) without compromising output.
  

• Comfort and confidence in learning and using digital tools, with a willingness to adopt AI platforms like Claude daily (full training provided).
  

• Remote working capability with complete availability during UK business hours.
  

• Previous experience in customer service, client coordination, lettings, or property administration.
  

Required Software Skills

• Facebook
  

• Google Workspace
  

• LinkedIn
  

• WhatsApp
  

• Claude 
  

Benefits

Benefits and Culture

• Full operational training on internal systems, billing tools, and AI platforms is provided.
  

• Fast-growing, team-focused culture offering accessible leadership and genuine long-term progression.
  

• Opportunity to shape and expand the company's social media and marketing presence over time.
  

Work Arrangement

• Remote
  

Employment Type

• Independent Contractor