CRM ANALYST - SERVICENOW

This is a remote position.

• Analyze and optimize CRM workflows and customer service processes.
  
• Support configuration and enhancement of ServiceNow and other CRM platforms.
  
• Monitor CRM data quality, integrity, and consistency.
  
• Gather and document business requirements for CRM improvements.
  
• Support reporting and dashboard development for customer and service metrics.
  
• Assist in troubleshooting CRM system issues and user support requests.
  
• Collaborate with Product, IT, and Business teams to improve CRM functionality.
  
• Support CRM integrations with other enterprise systems.
  
• Conduct user training and support adoption of CRM tools.
  
• Participate in system testing and validation for CRM enhancements.
  

Required Qualifications

• 5-8 years of experience working with CRM systems or enterprise service platforms.
  
• Hands-on experience with ServiceNow or similar CRM/service tools.
  
• Strong analytical and problem-solving skills.
  
• Experience working in Agile or structured delivery environments.
  

Technical & Functional Skills

• CRM systems: ServiceNow and/or Salesforce, Dynamics, or similar
  
• Data analysis and reporting
  
• Workflow analysis and process improvement
  
• Requirements gathering and documentation
  
• Dashboard and KPI reporting
  
• Basic SQL or data querying