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The Creative Operations Manager will manage creative and brand-web workflows by overseeing intake, timelines, and priorities across cross-functional teams. They will serve as the primary point of contact for creative production and brand-related web tickets to ensure efficient delivery.
About Huckleberry
At Huckleberry, our purpose is simple yet powerful: to build life-changing products and experiences that help all families unlock everyday magic.
Today, more than 6.5 million families trust Huckleberry and our app to be their partner through parenthood. Real pediatric expertise works hand-in-hand with data science, AI, and behavioral science to provide support behind-the-scenes that guides every parent through their unique journey.
We believe every family should feel taken care of—which is why we’re growing quickly and expanding our product offerings to help every family thrive.
About the Role
We are looking for a Creative Producer / Creative Operations Manager to keep our creative and brand-web workflows running smoothly. You'll be the connective tissue between the creative team, cross-functional stakeholders, and our Dev and Growth partners — managing intake, timelines, and priorities so creative work moves efficiently from request to delivery, while also serving as the point of contact for brand-related web tickets.
You will work closely with the entire marketing team and external product partners.
This is a 6-month, 40-hour-per-week, 1099 contract position.
\nCreative Production
Own and manage the Creative Production Asana board, keeping it accurate and up to date as the single source of truth for in-flight production work
Manage request intake, ensuring new requests are scoped and assigned appropriately
Set deadlines, timelines, and workbacks for creative production deliverables
Align on priorities with the creative team, balancing bandwidth against incoming demand
Provide regular status updates and gather stakeholder feedback throughout the production workflow
Manage creative assets in Google Drive, keeping files organized and easy to find
Run a recurring weekly sync to review status, surface blockers, and align on priorities with the creative team
Web Ops
Own and manage Brand Web tickets via the Web-Brand JIRA board
Serve as the point of contact between Dev and Growth on brand web requests
Align priorities cross-functionally across Dev, Growth, and the creative team
Communicate status updates to stakeholders on open tickets and initiatives via Slack and JIRA
3+ years of experience in creative production, project management, or creative operations, ideally in-house or at an agency
Background working directly with design or brand creative teams
Comfort managing multiple workstreams and stakeholders at once without losing track of details
Proficiency in project management tools — Asana preferred, JIRA experience a plus for the Web-Brand ticket workflow
Comfortable managing files in Google Drive/Workspace
Strong communication skills — you can translate between creative, dev, and growth teams and keep everyone aligned
A proactive, organized approach to setting timelines and holding people accountable to them
Working knowledge of design tools (Figma, Adobe Creative Suite) to communicate effectively with the creative team
Experience coordinating web/brand-related development tickets
Basic understanding of web development workflows/terminology, to liaise effectively with Dev
Huckleberry Labs is an equal-opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
Huckleberry Labs makes hiring decisions based solely on qualifications, merit, and business needs at the time.
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