Corporate Director of Spa

Omni Corporate Offices

Omni Hotels and Resorts creates genuine, authentic guest experiences at over 50 distinctive luxury hotels and resorts in leading business gateways and leisure destinations across North America. Omni Hotels is known for its exemplary culture, authenticity to the markets in which we operate, innovation and exceptional service.  Our commitment to career development has created tenure and loyalty that enables us to perpetuate our family atmosphere.

Overview:

The Corporate Director of Spa leads revenue growth, service excellence, and operational consistency across the Omni Hotels & Resorts spa portfolio. This role develops and measures strategic initiatives, supports property spa leaders and teams, and partners with senior executives and regional leadership to implement brand standards, operating procedures, and performance priorities.

Responsibilities:

• Partner with the Vice President of Rooms, Regional Vice Presidents, and Senior Vice President of Brand Operations to establish portfolio-wide revenue and guest service goals and support property teams in achieving them.

• Develop and implement spa revenue strategies, including booking optimization, yield management, solution selling, value-added room packages, retail and add-on penetration, cross-promotions, group business, and referral programs.

• Analyze spa cost structures and financial performance to ensure revenue strategies support profitability and budget objectives.

• Measure and report results, identify performance gaps, and recommend timely adjustments to initiatives and strategies.

• Train and support spa leaders and associates on revenue programs, service standards, technical protocols, and operating procedures.

• Build strong relationships with hotel and spa leadership to advance service, training, and operational priorities at each location.

• Collaborate with Marketing, Finance, Retail, and property teams to align promotions, reporting, product strategy, and brand initiatives.

• Maintain regular communication with spa leadership regarding initiative progress, business conditions, risks, and opportunities.

• Develop internal talent, participate in management-level interviews, and provide hiring feedback to hotel and resort leaders.

• Responsible for new build and renovation concepts in partnership with design and operations

• Manage multiple priorities independently, balancing strategic perspective with disciplined attention to detail and timely follow-through.

• Communicate complex operational concepts clearly, solve problems effectively, and make sound decisions based on business needs.

• Consistently demonstrate professionalism, integrity, leadership, strategic thinking, analytical capability, and results orientation.

Qualifications:

• At least three years of experience overseeing spa operations and revenue management across multiple properties.

• At least five years of progressively responsible spa or hospitality management experience.

• Proficiency in Microsoft Outlook, Word, Excel, and PowerPoint.

• Working knowledge of spa point-of-sale systems and the ability to learn new platforms quickly.

• Remote based role. Ability to travel approximately 25%.

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:

EEOC is the Law Poster. 

Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com.