Corporate Accommodations Specialist *REMOTE

The HR Assistant II – Corporate Accommodations plays a key role in delivering a best-in-class experience for employees navigating leave of absence, disability, and workplace accommodation needs. In this individual contributor role, you provide end-to-end case management support, serving as a trusted single point of contact for employees throughout their accommodation or leave events. You will apply your knowledge of leave and accommodation policies and regulations, collaborate with cross-functional partners, and ensure employees receive clear, compassionate, and compliant guidance during significant life events.

Responsibilities

• Serve as the primary point of contact for assigned employees throughout their accommodation or related leave events, providing holistic and consistent case management support.
• Initiate and respond promptly to employee inquiries regarding accommodation events, benefits, and available options, ensuring clear and empathetic communication.
• Review and interpret medical documentation and other supporting information in compliance with applicable federal and state laws and internal policies.
• Apply policy, regulatory guidelines, and duration best practices to individual cases, leveraging internal tools and resources to guide appropriate accommodations.
• Develop, monitor, and adjust case management plans based on employees’ changing needs and circumstances, ensuring continuity of support.
• Address and respond to sensitive and complex situations with discretion, professionalism, and sound judgment.
• Proactively troubleshoot issues and remove barriers that may arise before, during, or after a leave or accommodation event.
• Respond to employee-impacting issues in a timely manner and ensure appropriate, accurate communication to all relevant parties.
• Identify and solve problems sometimes with limited information, using strong critical thinking and decision-making skills.
• Educate managers and business partners on employee needs, accommodation processes, and expectations before employees go on leave and when they return to work.
• Provide regular verbal and written updates to employees and stakeholders, ensuring information is clear, concise, and easy to understand.
• Ensure compliance with standard operating procedures, federal and state regulations, and internal company policies in all case handling.
• Maintain accurate, complete, and timely documentation in case management systems and related HR tools.
• Consult, coordinate, and partner with third-party administrators, HR, Safety, Legal, Payroll, Benefits, and other internal teams to support effective case resolution.
• Support employees through return-to-work or modified duty processes as needed, collaborating with stakeholders to facilitate successful transitions.
• Handle confidential medical and HR information with a high level of discretion and professionalism.
• Manage a high volume of cases and competing priorities in a fast-paced environment while maintaining attention to detail and service quality.
• Perform other related duties as assigned to support the broader Disability & Leave Services and Corporate Accommodations programs.

Essential Skills

• Bachelor’s degree
• At least 2 year of experience in case management
• Basic familiarity with leave of absence, disability, or accommodation concepts, including ADA/ADAAA and FMLA.
• Ability to review, interpret, and apply policy and regulatory guidelines to individual employee cases.
• Strong written and verbal communication skills, with the ability to explain complex information clearly to employees, managers, and business partners.
• Demonstrated ability to handle sensitive and confidential information with discretion and professionalism.
• Proficiency with MS Word, Excel, and Outlook.
• Ability to manage a high volume of cases and competing priorities in a fast-paced environment while maintaining strong attention to detail.

Additional Skills & Qualifications

• Experience providing case management or claims management services in a leave of absence, disability, or accommodation program.
• Experience working for a large, multi-state employer or on behalf of an insurance carrier or third-party administrator (TPA).
• Familiarity with federal and state leave and disability regulations, including ADA/ADAAA, FMLA, PWFA, and applicable state statutes.
• Experience using a case management system, including reviewing cases for eligibility, documenting case notes, and managing task queues.
• Exposure to HR processes, employee relations, or benefits administration.
• Experience supporting employees through return-to-work or modified duty processes.
• Strong problem-solving and critical thinking skills, with the ability to adapt quickly to changing circumstances and incomplete information.
• Exceptional customer service orientation, with experience managing employee or customer expectations in sensitive or emotionally charged situations.
• Experience working with confidential medical or HR information and maintaining strict confidentiality requirements.
• Interest in contributing to a high-volume, corporate Disability & Leave Services environment focused on continuous improvement and employee experience.

Work Environment

This role operates in a 100% remote work environment, providing flexibility while supporting a fast-paced, high-volume corporate accommodations program. You will work extensively with digital case management systems, HR tools, and standard office software such as MS Word, Excel, and Outlook. Collaboration with cross-functional teams and third-party partners occurs primarily through virtual meetings, email, and other online communication platforms. The position emphasizes a professional, customer-focused culture where accuracy, confidentiality, and responsiveness are essential to supporting employees during significant life events.

This is a Contract position based out of Nashville, TN.

The pay range for this position is $23.00 - $23.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully remote position.

This position is anticipated to close on Aug 26, 2026.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.