Conversion Services Support Engineer (Remote)

DataBank is a growing, thriving company full of smart, motivated people. Our 550+ employees are a tightly-knit, super-focused and incredibly dedicated team. We work hard, and we're passionate about our business and customers. One of our primary goals is to provide a challenging, exciting, fair, rewarding, and growth-oriented environment for our team.

At DataBank, we are on a mission to help organizations simplify their business processes. Our work is constantly changing and evolving, driven by the need to create remarkable business solutions for our customers. As North America's leading end-to-end business process solution provider, our employees are the heart of our success. Our people are committed to our customers in everything that we do. That is the DataBank difference.

We are seeking an experienced Support Engineer to join our Conversion Services team. This role combines advanced technical support, software development, systems administration, SQL development, and workflow automation. The successful candidate will work closely with customers, production teams, and internal staff to troubleshoot complex issues, implement technical solutions, and improve operational efficiency.
This is a 100% remote position that requires a self-motivated individual who can independently manage multiple projects and deliver excellent customer service.

Primary Responsibilities

• Provide Tier 2 and Tier 3 technical support for enterprise document imaging and workflow systems.
• Troubleshoot complex production issues involving scanning, OCR, document processing, exports, imports, indexing, and workflow automation.
• Create and optimize SQL queries, views, stored procedures, and reports.
• Analyze customer business requirements and recommend technical solutions.
• Design workflow automation that reduces manual effort and improves reliability.
• Deploy, test, and maintain customer implementations.
• Perform root-cause analysis and implement permanent corrective actions.
• Document solutions, procedures, and technical designs.
• Collaborate with software development and infrastructure teams to resolve product issues.
• Participate in after-hours maintenance activities as needed.

Required Qualifications

• 5+ years supporting enterprise business applications.
• Strong Microsoft SQL Server experience.
• Experience writing SQL queries, stored procedures, and views.
• Experience troubleshooting networking, SFTP, and file transfer issues.
• Excellent analytical and problem-solving skills.
• Strong written and verbal communication skills.
• Ability to manage multiple priorities with minimal supervision.
• Ability to communicate technical concepts to non-technical users.

Preferred Qualifications
Experience with any of the following is highly desirable:

• PaperVision Capture
• Document imaging systems
• OCR technologies
• Workflow automation
• PowerShell
• REST APIs
• XML
• JSON
• Windows Services
• Azure or AWS

INFORMATION SECURITY REQUIREMENTS:

At DataBank, information security is a top priority. It is the responsibility of every member of our workforce to protect sensitive information at all times. As part of our commitment to clients and regulators, the following information security requirements must be satisfied and upheld for all job positions:

• Ability to pass individual background check and drug screenings, when required*
• Operate in accordance with all DataBank information security policies and procedures.
• Understand and acknowledge all job responsibilities relating to information security and protecting sensitive company and/or client information.
• Execute information security processes and procedures as required based on job functional responsibilities.
• Protect information assets from unauthorized access, disclosure, modification, destruction or interference.
• Report information security events, incidents, and any other risks identified to designated company resources.

*As an employee of Databank, you may also be required to undergo continued or more in depth background screen