Controls Trainer

Job Description:

As a Controls Trainer, you will deliver technical training on Copeland controls and system components to customers, contractors, wholesalers, end users, OEMs, and employees across the commercial refrigeration industry. You will translate complex controls concepts into practical, hands-on learning that helps technicians and partners install, program, operate, and troubleshoot our controls portfolio with confidence.

AS A CONTROLS TRAINER, YOU WILL:

• Deliver instructor-led, virtual, and multimedia training on controls hardware, software, and system architecture 

• Conduct standard and custom courses tailored to customer and OEM requirements 

• Facilitate hands-on equipment demonstrations and troubleshooting exercises that simulate real-world customers scenarios 

• Collaborate with Controls Training Team to maintain and update training curriculum, hands-on training exercises, and reference materials that keep pace with new controls products and firmware releases 

• Partner with Product Management, Engineering, and SMEs to ensure course content reflects the latest technology and field guidance 

• Partner with instructional designers to review and validate technical accuracy of e-learning, videos, job aids, and other training materials. 

• Follow sound adult-learning practices, adjusting delivery and pacing to different audiences and skill levels 

• Evaluate training effectiveness and update materials based on learner feedback and field performance data 

• Maintain and troubleshoot training equipment and demonstration systems used in coursework 

• Stay current on industry trends, competitor offerings, and emerging controls technologies through tradeshows, industry events and online commercial refrigeration communities 

• Travel to customer sites, training centers, and industry events as needed 

• Provide post-training support by answering technical questions and directing learners to appropriate resources.

REQUIRED EDUCATION, EXPERIENCE, & SKILLS: 

• 5+ years of hands-on experience with commercial refrigeration controls as field service technician, engineer or equivalent role 

• 2+ years of CO2 system experience with a focus on controls and proven ability to address common service and troubleshooting questions 

• Strong presentation and facilitation skills, with the ability to explain technical concepts to varied audiences 

• Working knowledge of controls programming, wiring diagrams, and system troubleshooting 

• Ability to travel 80% 

• Excellent written and verbal communication skills

PREFERRED EDUCATION, EXPERIENCE, & SKILLS:

• 3+ years’ experience as a technical trainer for commercial refrigeration controls 

• Experience with Copeland CO2 controls and equipment

Remote Work Arrangement:  

This role is fully remote. As a remote colleague, you may be required to travel to a Copeland site regularly to collaborate with your team or customers as needed. Copeland is committed to fostering a productive and connected culture, so you will have the opportunity to work with your team and leader to understand your team operating principles to collaborate effectively. 

Our compensation philosophy is simple: we pay a competitive base salary, within the local market in which we operate, and reward performance during our annual merit review process. The salary/pay range for this role is $110,000-$125,000 annually, commensurate with the skills, talent, capabilities, and experience each candidate brings to a role.

Working Conditions: 

While performing the duties of this job, the employee is frequently exposed to moving mechanical parts, outside weather conditions, extreme cold, extreme heat, and risk of electrical shock. The employee is occasionally exposed to wet and/or humid conditions, high precarious places, fumes or airborne particles, and vibration.

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