Contents Evaluator Associate

PRIMARY PURPOSE: To evaluate content inventories and assist in the research of personal property claims.

ESSENTIAL FUNCTIONS and RESPONSIBILITIES

• Evaluates residential and commercial contents inventories on both a Replacement Cost and Actual Cash Value (ACV) basis.
• Finalizes inventory in preparation of reporting including: preparing enclosures, preparing letters, and making detailed notes for reporting purposes.
• Facilitates use of replacement services as requested by the Contents Adjuster.
• Reviews and processes replacement receipts.
• Applies limitations and/or exclusions on claims based on coverage afforded by the policy. 
• Tracks time and logs file notes of daily field activity.

ADDITIONAL FUNCTIONS and RESPONSIBILITIES

• Performs other duties as assigned.
• Supports the organization's quality program(s).
   

QUALIFICATIONS
Education & Licensing
High school diploma or GED required. Resident Insurance Adjuster License (Fire and Other Hazards) preferred.
Experience
One (1) year customer service experience or equivalent combination of education and experience required. Accounting and insurance background are preferred
Skills & Knowledge

• Oral and written communication skills
• PC literate, including Microsoft Office products
• Good comprehensive decision making skills
• Ability to read and comprehend policy language
• Ability to work independently and in a team environment
• Ability to meet or exceed Performance Competencies
   

WORK ENVIRONMENT
When applicable and appropriate, consideration will be given to reasonable accommodations.

Mental: Clear and conceptual thinking ability; excellent judgment and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines
Physical: Computer keyboarding, travel as required
Auditory/Visual:  Hearing, vision and talking
 

NOTE: Credit security clearance, confirmed via a background credit check, is required for this position.

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.