Content Operations Specialist (Hourly)

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Job Responsibilities:

Key Responsibilities

• Perform daily content curation activities for written publications and audio content using established SOPs, checklists, and client guidelines.
• Validate content and metadata for completeness, consistency, and basic accuracy; apply straightforward corrections when explicitly covered by guidelines.
• Identify and document content issues, defects, and bugs in internal tools using required templates and ticketing standards.
• Escalate unclear, high-impact, or out-of-policy issues to the Team Lead/SME with clear context and supporting evidence.
• Manage assigned queues to meet defined throughput expectations and turnaround times/SLA requirements.
• Follow information security, confidentiality, and secure work environment requirements (where applicable).
• Maintain high attention to detail while completing repetitive or high-volume tasks.
• Participate in team meetings, calibration sessions, and required training; incorporate feedback to improve accuracy and consistency.

Additional Job Details:

Required Skills and Qualifications

• Native-level or fully bilingual fluency (spoken and written) in the required language(s) and strong cultural awareness of the relevant market(s).
• Strong attention to detail and ability to follow step-by-step procedures and quality standards.
• Basic problem-solving skills (identify the issue, gather evidence, follow the escalation path).
• Strong time management and ability to consistently meet productivity and quality expectations.
• Comfort working with multiple tools and web platforms; ability to learn new systems quickly.
• Proficiency with MS Office (Outlook, Word, Excel, PowerPoint) and web browsers.
• Comfortable working in a role that may involve exposure to content some may find sensitive or offensive.
• Experience: 1–2 years in content operations, content review, digital QA, or similar is preferred but not required (role-dependent).