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Manage the end-to-end lifecycle of influencer campaigns, including creator onboarding, client support, and performance monitoring. Develop operational SOPs and maintain a knowledge base to optimize content operations and creator relations.
Content Ops/Influencer Manager
Kalasko is hiring a Content Ops for a pioneering SaaS( software as a service ) company founded in 2024, transforming the media and influencer marketing landscape through advanced artificial intelligence. has rapidly expanded its operations to Saudi Arabia, the United Arab Emirates, and Kuwait, with plans for further growth across the MENA region, Europe, and North America. The platform uses cutting-edge AI technology to connect brands with nano- and micro-influencers, enabling authentic, scalable collaborations that deliver outstanding campaign performance. With a 97% campaign completion rate—well above the industry average—and the ability to launch campaigns within 48 hours, it is redefining how brands and creators work together and setting new standards in influencer marketing efficiency and results worldwide.
What You'll Do
● Onboarding & Support:
○ Welcome creators to our platform through engaging onboarding calls.
○ Gather and record valuable client feedback to continuously improve our services.
○ Serve as the main point of contact for creators and clients, addressing their inquiries and concerns promptly and effectively.
● Campaign Management:
○ Review campaign briefs, identifying any ambiguities requiring client clarification.
○ Clearly explain prepayment invoices for cash incentives to clients.
○ Collaborate with the Creator Manager to define creator matches for each campaign.
○ Monitor ongoing campaigns, proactively addressing any performance issues.
○ Manage the SLAs dashboard, ensuring all client expectations are met.
○ Connect with clients after their first creator post, celebrating this milestone.
○ Analyze the client lifecycle dashboard daily to track client progress.
● Process & Knowledge Building:
○ Develop and implement well-defined Standard Operating Procedures (SOPs) for the operations team.
○ Build a comprehensive knowledge base by recording and organizing frequently asked questions (FAQs).
○ Escalate any unforeseen issues to the team for collaborative resolution.
● Creator Relations:
○ Proactively reach out to creators, reminding them of appointments and client briefs.
○ Follow up with creators on campaigns, requesting performance screenshots.
○ Generate reports summarizing creator activity.
○ Engage inactive creators, identifying reasons for their inactivity and flagging them to the Creator Manager.
○ Manage inbound chats received through WhatsApp Business.
● Campaign Support:
○ Identify and address any issues with QR code redemption within campaigns.
○ Assist the team with fulfilling basic matching requirements as the number of creator collaborations grows.
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