Content Claims Specialist - In-House - Level 1

A contents claim is a claim for the loss or damage of personal belongings, and are most commonly caused by theft, water, fire and other perils.

We are currently hiring a Content Claims Specialist In-House to join our Edjuster team remotely in Canada. The position location is flexible, and we can offer in-office, hybrid or fully remote working arrangements. Edjuster is a division of Crawford & Company (Canada) Inc.

The Content Claims Specialist (CCS) assists with the inventory and valuation of a policy holder’s/claimant’s total loss contents. The Content Claims Specialist (CCS) helps list and value items lost in a claim. They handle claims quickly and accurately using edjuster’s process and our platform, Exclaim.

Responsibilities

• Conduct data entry, research and pricing of higher-valued, personal contents based on like, kind and quality pricing, and working with various means of researching fair market pricing via suppliers, Internet, database and other means.
• Conduct ongoing new research and price contents from completed claims inventories, schedule of loss forms and from contractor’s lists.
• Submit completed claims reports to Insurance adjusters, close files to meet edjuster’s performance cycle times and productivity standards.
• Perform according to Company performance/productivity standards on each task and on each and every claim.
• Consistent and quality turnaround of all claims in accordance with the Company’s productivity and performance standards.
• Report/record all time spent on each claim file on a consistent and daily basis.
• Maintain claim related notes in the Company’s Claims System/Web-application (exclaim), relating to incurred hours over productivity standards, as well as related to specific issues and other pertinent notes. 
• Effective and professional communications with all key stakeholders in the claims process, including; edjuster claims reps, adjusters, policyholders and industry contractors.
• Consistently promote edjuster’s brand, image and reputation in a professional and positive manner.
• Perform other tasks and claims-related functions from time to time, and as directed by the Company’s Manager, In House Operations.
• Must have and maintain a hi-speed internet connection to work with edjuster’s website and equipment provided.
• Maintain a 40-hour workweek when required and work is available, at the Manager’s request. This will vary and will be mandatory in accordance with operational requirements. 

Qualifications

• A Secondary School diploma
• Some prior background/experience in the property claims industry would be considered an asset. 
• Be able to provide an adequate workspace, free of noise
• Employee must provide their own high speed internet service
• Company equipment will be provided. It is the employee’s responsibility to care and maintain the equipment, as per policy
• Strong communication skills
• Demonstrated ability to adapt to change and new technology
• Willingness to learn and continuously improve
• Minimum 6 months experience in data entry, transcription, retail, or customer service roles
• Prior experience in property claims considered an asset
• English/French/Spanish - Bilingual an asset

https://www.edjuster.com/ 

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Why Crawford?

Because a claim is more than a number — it’s a person, a child, a friend. It’s anyone who looks to Crawford on their worst days. And by helping to restore their lives, we are helping to restore our community – one claim at a time.

At Crawford, employees are empowered to grow, emboldened to act and inspired to innovate. Our industry-leading team pioneers new solutions for the industries and customers we serve. We’re looking for the next generation of leaders to take this journey with us.

We hail from more than 70 countries and speak dozens of languages, reflecting the global fabric of the audience we serve. Though our reach is vast, we proudly operate as One Crawford: united in purpose, vision and values. Learn more at www.crawco.com

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