Contact Centre Service Agent (ON - Remote)

ABOUT US

At TTC, we are Enriching lives by connecting people and places.  For over 100 years, we’ve been bringing the world closer together by crafting journeys that create lasting memories, lifelong friendships and meaningful cultural connections. Across more than 70 countries and our award-winning brands, we design and deliver travel experiences that go beyond sightseeing - they change perspectives.  Behind every unforgettable journey is a passionate team making it happen. That’s where you come in. 

OUR VALUES

Everything we do is guided by our five shared commitments:  

• Value Every Voice - We put people first.  
• Act with Integrity - We do what’s right. 
• Explore Beyond Boundaries - We’re driven by curiosity.  
• Own the Outcome - We take responsibility for our decisions.  
• Succeed Together - We’ve got each other’s backs. 

THE OPPORTUNITY

As a Contact Centre Sales Agent, you are the critical link between curiosity and conversion. You’ll serve as a trusted advisor, guiding prospective guests and travel partners through the vacation planning journey with confidence, enthusiasm, and expertise. You’ll manage inbound and outbound leads, actively engage warm prospects, and convert interest into bookings using a consultative, relationship-based sales approach.

If you’re energized by closing sales, delivering standout guest experiences, and growing in a fast-paced, customer-first environment, we invite you to join our high-performing sales team. Here, sales enablement meets purpose—and your success fuels our guests’ unforgettable journeys. 

KEY RESPONSIBILITIES

• Convert qualified leads into bookings by engaging with guests through phone, email, and chat using a strategic consultative sales approach.
• Own your sales pipeline in Salesforce—log all activity, track follow-ups, and manage your portfolio of opportunities to closure.
• Drive revenue across both B2C and B2B channels by recommending the right travel experiences based on each guest’s or advisor’s needs.
• Maximize performance through disciplined lead follow-up, thoughtful discovery, and consistent outbound re-engagement
• Deliver exceptional service while achieving KPIs tied to conversion, retention, call quality, and guest satisfaction.
• Stay current on product offerings, brand promotions, and travel trends to maintain expertise and credibility.
• Contribute to team success by participating in enablement sessions, sharing best practices, and hitting collective goals.
• Build loyalty and repeat business through personalized service and long-term relationship building.

What You Bring

• Goal-Oriented – You thrive in a target-driven environment and love achieving (and exceeding) quotas.
• Consultative Selling – You ask smart questions, listen actively, and guide customers to the right-fit product.
• CRM Fluency – You’re confident navigating Salesforce to manage leads, track activity, and drive conversions.
• B2B/B2C Savvy – You understand the nuances of both guest-facing and trade-partner support.
• Relationship Builder – You’re authentic, engaging, and skilled at building rapport that drives repeat business.
• Team Player – You share wins, collaborate generously, and contribute to a positive sales culture.
• Remote Structured Environment Readiness - You bring experience working in a highly structured, performance-driven, fully remote environment with clear expectations and accountability measures. 
• Schedule Flexibility - You’re adaptable and able to support a 7-day contact center operation through rotating shifts, including mornings, evenings, weekends, and occasional holidays based on business needs, 
• Peak Season Commitment - You’re willing to step in during high-volume periods and support overtime needs when demand increases. 
• Industry Commitment - You’re open to becoming TICO Certified (Travel Industry Council of Ontario) within your first 60 days of employment, with TTC covering the cost of your initial certification attempt. 
• Ability to start full-time if hired, on October 7, 2026.

What We Offer You

• Competitive Compensation - $19.35 CAD/hour plus performance-based incentives.
• Earn More with Uncapped Incentives: Along with a base rate of $19.35/hour, this role offers uncapped performance-based incentive opportunities. High performers typically average about $10,000 in additional annual incentive earnings, with top performers earning even more. 
• Growth Opportunities - Access to a learning budget, professional training programs, and career advancement pathways.
• Purpose-Driven Perks - Paid volunteer days and participation in sustainability-focused initiatives.