Community Manager (Bilingual English/Spanish)

About HelloWellness

HelloWellness is a wellness brand focused on helping individuals take a proactive approach to their health, wellness, and everyday routines. We are seeking a proactive, creative, and experienced Community Manager to help build, grow, and maintain meaningful connections within our online communities.

This role will focus on managing our Facebook Group and supporting the growth and engagement of the HelloWellness app community. The ideal candidate is passionate about connecting with people, fostering meaningful conversations, creating engaging content, and building a welcoming and active online community.
 
Key Responsibilities

1. Facebook Group Management

• Manage daily activity within the HelloWellness Facebook Group

• Review membership requests, welcome new members, and encourage participation

• Monitor posts, comments, and discussions to maintain a positive community environment

• Respond to member questions and comments using approved brand information

• Moderate discussions, remove spam, and ensure community guidelines are followed

• Identify opportunities to increase group participation, engagement, and member retention

2. HelloWellness App Community Management

• Manage and support day-to-day engagement within the HelloWellness app community

• Welcome new community members and help them become familiar with community features

• Create conversations, discussion prompts, and engagement opportunities within the app

• Encourage members to participate in discussions, community activities, and available app features

• Monitor community interactions and respond to general questions

• Gather community feedback and identify opportunities to improve the member experience

• Coordinate approved community announcements, updates, and engagement initiatives

• Support community growth and member retention as the app continues to develop

3. Community Content Creation

• Develop engaging content specifically for the Facebook Group and HelloWellness app

• Create educational posts, polls, discussion topics, wellness tips, FAQs, announcements, and conversation starters

• Maintain an organized community content schedule

• Brainstorm creative ideas to encourage conversations and participation

• Research relevant wellness, fitness, lifestyle, and health-related topics for content inspiration.

• Coordinate with the graphic designer when visual assets are needed.

• Submit community content and creative materials to the Social Media Manager for approval before publishing.

4. Community Growth & Engagement

• Help develop and execute approved initiatives to grow and strengthen the HelloWellness communities

• Encourage meaningful interactions and conversations among members

• Identify opportunities for community challenges, themed discussions, polls, and engagement activities

• Help create a welcoming environment where members feel connected and encouraged to participate

• Monitor community interests, recurring questions, and engagement trends

• Assist with introducing approved community activities and new app features

5. Community Support & Communication

• Monitor community questions, comments, and feedback across the Facebook Group and app

• Provide timely, professional, and friendly responses using approved brand messaging

• Direct members to appropriate resources or support channels when needed

• Escalate sensitive questions, complaints, medical inquiries, product concerns, or situations requiring additional

guidance

• Maintain a consistent brand voice and positive community experience

6. Community Reporting & Organization

• Track community activity, member growth, engagement, and participation

• Identify popular posts, frequently discussed topics, and opportunities for improvement

• Maintain organized records of community feedback and recurring questions

• Provide weekly updates on Facebook Group and app community activity

• Share insights, content ideas, and recommendations with the Social Media Manager and Director of Partnerships
 

What We Require

• Previous experience managing online communities, Facebook Groups, or community-based apps

• Strong written communication and interpersonal skills

• Experience creating engaging social media and community content

• Familiarity with wellness, fitness, or health-related brands

• Strong understanding of community engagement and moderation

• Ability to create meaningful conversations and encourage participation

• Highly organized, proactive, and comfortable working independently

• Experience coordinating with graphic designers or creative teams

• Familiarity with community engagement metrics and reporting

• Comfortable following brand guidelines and content approval processes

Preferred Requirement(s)

• Experience growing and engaging wellness or fitness communities

• Experience managing communities within mobile apps or membership platforms

• Familiarity with community challenges, engagement campaigns, and member retention initiatives

• Experience working with brands that require careful review of health-related messaging

Reporting & Collaboration

The Community Manager reports to the Social Media Manager and Director of Partnerships and collaborates with the creative, marketing, compliance, and support teams as needed.

All community content must follow HelloWellness brand guidelines and receive appropriate approvals before publication. Medical questions, sensitive concerns, and other matters requiring specialized guidance must be escalated to the appropriate team.

What We're Looking For

We're looking for someone who genuinely enjoys building communities, connecting with people, and creating an engaging online experience. The ideal person is proactive, creative, organized, and understands how to turn an online group into an active community where members want to participate, connect, and return regularly.

Position Details

This is an ongoing, part-time opportunity for someone interested in growing with HelloWellness. As our communities and team continue to expand, there may be opportunities for the role to transition into a full-time position.

To Apply

• A brief introduction and relevant community management experience

• Examples of Facebook Groups or online communities you have managed

• Experience managing or engaging communities within mobile apps

• Examples of community content or engagement initiatives you have created

• Your hourly rate and weekly availability

HelloWellness does not provide employment visa sponsorship now or in the future. Applicants must be legally authorized to work in the United States without the need for current or future sponsorship.

Equal Opportunity Employer Statement
HelloWellness is proud to be an Equal Opportunity Employer where we are committed to fostering a diverse and inclusive workplace. We are committed to cultivating a culture where all team members feel valued & respected. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetic information, disability, age, veteran status, or any other characteristics protected by applicable law. 
 
If you have any questions or require immediate assistance or accommodations during the application or interview process, please contact us at recruiting@alliahealth.co.