Community Manager

About Rouge Care
Rouge Care is a premium red light therapy company building the future of health technology through clinically inspired wellness devices.

We are looking for a Community Manager to help grow and protect Rouge Care's brand presence through community engagement, reputation management, and social monitoring.

Role Overview
The Social Listening Assistant owns Rouge Care's consumer-facing presence across social platforms and review channels:
* Instagram
* Facebook
* TikTok
* YouTube
* Reddit

This role is heavily focused on:
* Community engagement
* Brand reputation management
* Social monitoring and sentiment tracking
* Review management

You will also contribute to:
* Filtering and triaging collaboration requests
* Surfacing consumer insights to the marketing team
* Maintaining brand voice consistency across all touchpoints

You will work closely with the Marketing Manager and Marketing Coordinator.

Your day:
* Engage with comments and conversations across Instagram, Facebook, TikTok, YouTube, and Reddit
* Monitor and respond to customer reviews on Loox and Trustpilot
* Participate in and nurture communities of interest on Facebook and Reddit
* Track brand sentiment using relevant hashtags and keywords
* Protect Rouge Care's reputation by moderating offensive or irrelevant content
* Filter and triage inbound social media collaboration requests on a daily basis
* Maintain Rouge Care's tone of voice and brand standards across all consumer interactions
* Escalate key insights, trends, and issues to the marketing team

What We're Looking For
* Exceptional written English communication skills
* Previous experience in social media, community management, or a consumer-facing role
* Cool-headed, empathetic, and patient — comfortable navigating a wide range of comments and questions
* Familiarity with Notion, Asana, or similar task management tools
* Highly organized with strong attention to detail
* Ability to work autonomously in a remote environment

Kindly attach your resume in PDF format.

Start date: August 3rd
Hours: 20h/week