Commercial & Customer Success Manager - Guatemala

Welcome to our World of Cold!
At AoFrio, we are global leaders in providing IoT solutions to the food and beverage industry. Our innovative technology and dedicated team have positioned us at the forefront of our market. We're proud leaders in hardware-enabled Software as a Service (SaaS) for commercial refrigeration, with cutting-edge IoT solutions used by major brands worldwide, including Coca-Cola, PepsiCo, Heineken and Nestle. With offices in four countries and a dispersed team across 12 countries, we're truly global.

The Role
As our Customer Success Specialist/ Manager based in Guatemala, you will be the key driver of customer product adoption and growth across the region. This is an individual contributor role where you will work closely with OEMs, bottlers, specifiers, and end users, helping them unlock the full ROI of AoFrio's IoT solutions and software. This role also involves engaging prospective customers, supporting regional commercial strategies, and collaborating with internal teams to deliver an exceptional customer experience.

You Will Need:

• Minimum 3 years of experience in sales and/or project management in the beverage or food industries
• Bachelor's degree in Engineering, Computer Science, Marketing, Business, or a related field
• Experience and knowledge in B2B IoT solutions is a huge plus. 
• Outstanding communication skills - able to engage, influence, and inspire stakeholders at all levels
• Strong customer service and relationship management background
• Previous coaching or training experience, with the ability to translate and document client requirements
• Fluency in English is essential; Spanish proficiency required for the Guatemala market

 
Key Responsibilities:

• Build and manage strong relationships with current AoFrio customers across the region, maintaining regular contact including on-site visits
• Drive customer adoption and utilisation of AoFrio's IoT solutions, software, and services
• Support and coach customers to achieve a sustainable ROI from AoFrio’s solutions.
• Support commercial strategies to grow revenue, protect existing business, and help to acquire new customers
• Deliver customer training on the optimal use of AoFrio products and software
• Provide first-level technical support, responding to a wide range of product and software enquiries
• Develop, organise, and manage implementation programmes for AoFrio IoT solutions
• Produce accurate, timely programme status reports and monthly outcomes updates
• Analyse market intelligence, including competitor landscape, to guide business decisions
• Collaborate with internal teams including Commercial Managers, Application Engineering, Solutions, Marketing, and Finance
• Represent AoFrio in meetings with potential customers and support the resolution of commercial and contractual issues

What you’ll enjoy at AoFrio:

• Employment Type: This role is offered on a contractor basis
• Health & Wellbeing: EAP program
• Flexible Working: Flexible hours and freedom to adjust your schedule
• Work-From-Anywhere: Up to 4 weeks per year globally
• Diversity: Inclusive workplace where every voice matters
• Professional Development: Individual funds for growth

Diversity in Tech at AoFrio
At AoFrio, we are committed to supporting a diverse and inclusive culture. We actively welcome women, members of the rainbow community, and other minorities into the world of technology. Don't tick all the boxes? Don't worry, we'd still love to hear from you. As a modern global organisation, we integrate work into our lives and focus on achieving outcomes. We want to work with individuals who have diverse needs and backgrounds, so please let us know how we can make it work for you.