The collector is responsible for contacting debtors via phone, mail, or email to negotiate payments and resolve disputes. They must collaborate with clients and internal teams while adhering to compliance requirements until cases are closed.
Altus Commercial Receivables is the leading and most trusted name in the world of debt recovery and financial solutions. With a track record of excellence and reliability, we have proudly served businesses across various industries for decades, ensuring efficient B2B collections and tailored debt recovery solutions.
Altus Commercial Receivables is seeking Commercial Collectors bilingual in Spanish as we continue to grow our team! Collectors collect payments or communicate/resolve issues with debtors. The collector will collaborate with clients, sales, and peers on delinquent accounts. The primary role is to contact debtors by phone, mail, or email. Upon contact, collectors will examine the debtor’s financial situation, review documents/contracts, review/resolve disputes while working on establishing a resolution. They must adhere to all compliance requirements to resolve all cases until closure or escalation.
*This position is a Remote/Telecommute position* Job Responsibilities:
Minimum of 80 outbound/inbound calls
Negotiate payment in full or secure a payment arrangement
Create a sense of urgency for non-paying debtors
Work closely with the Client Support Representative to resolve disputes
Maintain a positive attitude
Remain respectful to debtors & peers
Strong work ethics and integrity
Prioritize time management
Remain professional at all times
Meet/exceed monthly phone, activity & fee quotas
Job Requirements:
Collections, sales, telemarketing, customer service, or call center experience preferred
Basic proficiency with Microsoft Office, data entry and strong computer skills, Excel preferred
Critical Thinker
Basic Math and Writing skills
Salesforce experience is a plus
Strong attention to detail and goal-oriented
Ability to de-escalate adverse situations
Strong interpersonal, communication, and organizational skills
Dependability
Compensation and Benefits:
$12.98 - $14.00 per hour PLUS commission and bonuses
Benefit package with health, dental, vision, life, and disability coverage options
401(k) retirement plan option with company matching
Generous paid time off policy - start with 18 days per year
Paid holidays immediately upon hire - 7 standard holidays & 2 floating holidays of your choice
We look forward to you joining our team!!
We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
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