Coach

The Coach is responsible for coaching clients over virtual meetings and calls to help them improve their sales skills using the NEPQ methodology. The Coach will be accountable for delivering high-quality coaching and training that helps clients achieve their goals and improve their performance using this methodology. In addition, the Coach is expected to assist in sales and support for live and virtual events.

Essential Job Functions

1. Client Needs Discovery:

   • Conduct discovery calls with clients, documenting their needs and developing an action plan over the course of their program to help them achieve their goals using NEPQ methodology.

2. 1:1 Client Coaching:

   • Build a strong relationship with clients that encourages transparency and trust.

   • Schedule and lead 1:1 coaching calls with clients according to action plan.

   • Document client progress and achievements for each coaching session.

   • Provide coaching on a wide range of sales skills including prospecting, presentations, negotiation, closing, and account management using the NEPQ methodology.

   • Assess client progress and give regular feedback for improvement.

3. Group Coaching:

   • Plan, schedule, and lead group coaching calls, keeping the discourse on topic and professional.

   • Plan and lead group role-play activities.

   • Document summary of group session and outcomes.

4. Personal Development:

   • Stay up-to-date on all NEPQ and 7th Level materials and processes, completing new modules as they are released.

   • Continuously monitor industry trends in coaching and commit to remaining current.

   • Provide regular reports to leadership on client feedback, successes, and struggles, as well as suggestions for improvement to the program.

5. Perform other miscellaneous functions and special projects as assigned.

Performance Measurements

1. Client Needs Discovery:

   • Every client has a documented needs-analysis and action plan that is properly maintained and stored in agreed-upon accessible locations.

2. 1:1 Client Coaching:

   • Client feedback on your sessions are overwhelmingly positive.

   • Meet the minimum KPIS for calls completed, quality of sessions, and length of sessions.

   • Coaching calls with clients happen on schedule and follow the action plan.Client progress and achievements for each coaching session are documented and stored in agreed-upon accessible location.

   • Coaching plans address clients needs in prospecting, presentations, negotiation, closing, and account management using the NEPQ methodology as appropriate.

   • Client progress and regular feedback for improvement is provided to the client.

3. Group Coaching:

   • Group coaching calls occur according to schedule and receive favorable feedback from the clients.

   • Group role-play activities are relevant to the group and provide positive outcomes.

   • Group sessions and outcomes are documented and stored in agreed-upon accessible location.

4. Personal Development:

   • Up-to-date on all NEPQ and 7th Level materials and processes, and modules, ensuring that all coaching sessions are only using what is current.

   • Continuously monitor industry trends in coaching and commit to remaining current.

   • Provide regular reports to leadership on client feedback, successes, and struggles, as well as suggestions for improvement to the program.

Qualifications

Education/Certification:

Bachelor’s degree in Business Development, Education, or related field preferred, but equivalent experience plus high-school diploma will also be considered.

Required Experience:

Minimum 2 years experience in Sales, Business Development, or online coaching or other relevant experience.

Proven experience leading clients or students through onboarding and educational programs.

Strong track record of providing excellent customer service.

Required Skills/Abilities:

Exceptional communication and relationship management skills, especially in high-stakes, revenue-driven environments.

High proficiency in project management.

Strong analytical and problem-solving abilities

Excellent organizational and time management skills

Proficient in Google Suite

Proficient in data analysis

Excellent creative thinking and problem-solving skills.

Ability to maintain confidentiality and exercise discretion

Ability to multitask and prioritize

Strong attention to detail

Travel:

Physical & Mental Requirements

• Using primarily just the fingers to make small movements such as typing (40 WPM), picking up small objects, or pinching fingers together.

• Able to hear average or normal conversations and receive ordinary information.

• Movements frequently and regularly required using the wrists, hands, or fingers.

• Average, ordinary, visual acuity necessary to prepare or inspect documents or products.

• Sedentary work; sitting most of the time. Exerts up to 25 lbs. Of force occasionally.

• Ability to apply common sense understanding, to carry out detailed instructions and to deal with problems.

• Ability to perform intermediate math and analysis skills.

• Knowledge of structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

• Maintain a safe work environment by keeping work station and area clear of obstacles, debris, and clutter. Comply with all company safety rules and security procedures.

Intent and Function of Job Descriptions

Requirements, skills and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate.

In accordance with the American with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodations will be made which may pose serious health or safety risks to the associate or others or which impose undue hardships on the organization.

Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer.