Cnsl II, Gest des comptes clients-TS

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.

Au sein d’une équipe de travail dédiée et professionnelle, vous serez appelé à offrir un service aux clients et aux participants dans le cadre de l’administration de régimes de retraite à prestations déterminées. Vos différentes responsabilités vous permettront de mettre à profit votre esprit d’analyse au quotidien et de vous épanouir dans une carrière stimulante.

Faire partie de notre équipe signifie
• Collaborer avec une équipe dynamique
• S’épanouir grâce à des mandats et projets stimulants
• Avoir des opportunités de carrière permettant le développement professionnel
• Travailler en mode hybride, au bureau et en télétravail ou entièrement en télétravail
• Bénéficier d’un horaire flexible et d’un programme d’avantages sociaux complet

As part of a dedicated, professional team, you will be providing services to clients and members with respect to defined benefit pension plan administration. Your various responsibilities will allow you to use your analytical skills on a daily basis and to flourish in a stimulating career.

Being part of our team means
• Working with a dynamic team
• Growing through stimulating mandates and projects
• Having career opportunities for professional development
• Working in a hybrid mode, in the office and from home or fully remote
• Enjoying a flexible schedule and a comprehensive benefits program

 

Vos responsabilités

• Agir comme gestionnaire de service de comptes client
• Être responsable de la planification des travaux relatifs à l’administration des régimes de retraite
• Participer à la supervision et à la vérification des travaux
• Assurer le suivi de l’avancement des travaux et projets
• Former et encadrer les ressources de l’équipe
• Soutenir l’équipe dans la réalisation des différents projets spéciaux
• Élaborer le budget et en assurer le suivi
• Accroitre la satisfaction des clients en écoutant leurs besoins et en répondant à leurs diverses demandes, ainsi qu’à celles des participants et des fiduciaires
• Proposer des améliorations à nos différents processus
• Développer de nouveaux liens d'affaires, de nouvelles ententes avec les clients existants et contribuer à développer de nouveaux marchés avec les clients potentiels.

Qualifications recherchées

• Un minimum de 10 ans d’expérience pertinente
• Baccalauréat en mathématiques, finance, administration, actuariat ou tout autre formation jugée adéquate
• Esprit d’équipe hors du commun
• Pensée analytique bien aiguisée et avoir le souci du détail
• Sens de l’organisation et de débrouillardise
• Aptitudes de communication et de collaboration
• Bonne capacité à gérer et mobiliser une équipe de travail
• Bonnes habiletés en matière de service à la clientèle

Your responsibilities

• Act as manager in the client accounts department
• Take responsibility for planning the work related to pension plan administration
• Help with work supervision and verification
• Monitor the progress of tasks and projects
• Train and coach team members
• Provide support for the team in carrying out a variety of special projects
• Prepare and track the budget
• Build clients’ satisfaction by listening to their needs and responding to their various requests, as well as those of members and trustees
• Suggest ways of improving our processes
• Develop new business contacts, new agreements with existing clients, and help develop new markets with prospective clients.

Core Qualifications

• Minimum 10 years’ relevant experience
• Bachelor’s degree in mathematics, finance, administration, actuarial science or other relevant training
• Exceptional team spirit
• Incisive analytical thinking and attention to detail
• Well-organized and resourceful
• Good communication and collaborative skills
• Strong ability to manage and motivate a work group
• Highly developed customer service skills
• Excellent spoken and written French; bilingualism an asset
• Proficiency with Microsoft Excel

 

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. 

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process. 

Disclaimer:  In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.