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AI Summary
Provide first and second-level technical support for cloud infrastructure, networking, and telephony systems within a healthcare environment. Monitor system performance, perform updates, and maintain clear documentation while collaborating with senior engineers.
This is a remote position.
SHIFT TIMES: 9 AM to 6 PM Philippine time, Monday to Friday
- With possibility of covering UK and US shift as required
- Public Holidays may also be on-call, as required
As a Cloud Support Engineer, you’ll provide hands-on technical support in a healthcare environment, working closely with experienced engineers to build skills across cloud platforms, networking, and enterprise IT support. This is a remote role with rotating shifts to support UK and Australian operations, including scheduled weekends and public holidays.
Key Responsibilities
- Provide first and second-level IT support via phone, email, and remote tools
- Troubleshoot and resolve technical issues, escalating complex cases when required
- Monitor and support cloud infrastructure, backups, and system performance
- Assist with basic network configurations (VPNs, VLANs, routing)
- Support telephony systems and IT equipment deployments
- Perform system updates, patching, and basic security monitoring
- Maintain clear documentation and contribute to process improvements
- Work alongside senior engineers on projects and ongoing learning initiatives
Requirements
- 1–3 years’ experience in an MSP or IT support environment is strictly required
- Relevant IT qualification or hands-on support experience
- Basic knowledge of networking (TCP/IP, DNS, DHCP) and Windows environments
- Strong communication and customer service skills
- Eagerness to learn, problem-solve, and work in a fast-paced environment
- Ability to work independently and as part of a team
- Flexible availability for rotating shifts, weekends, and public holidays
Core Skills
- First and second-level technical support experience
- Problem-solving and analytical thinking
- Time management and organisational skills
- Basic cloud platform exposure (monitoring, backups, infrastructure support)
- Familiarity with remote support tools
- Documentation and process-following skills
- Team collaboration and adaptability in a fast-paced environment
Nice to Have (Not Non-Negotiable)
- Knowledge of VLANs, VPNs, routing, and firewalls
- Experience with virtualization (VMware, Hyper-V)
- Exposure to Linux environments
- Relevant IT certifications (CompTIA, Microsoft, Cisco)
Work Environment & Expectations
While this is a work-from-home position, it is important to note that this is a full-time role—not a freelance or flexible-hour arrangement. You will be expected to work a fixed shift and maintain a high level of professionalism and accountability, just as you would in an office environment.
✅ This role requires:
• Discipline and commitment to set working hours (strict shift times, not flexible)
• Use of time tracking software during work hours
• Active participation in team and client calls with your camera ON
• Consistent availability and responsiveness throughout your shift
• Treating this as a long-term, full-time job—not a side gig or freelance task
⏱ Payroll is processed bi-monthly.
We’re looking for someone who values structure, is dependable, and thrives in a role that provides consistency and clarity. If you’re seeking stability and a team that appreciates reliability, we’d love to hear from you.
Benefits
1. Monthly Salary: Php45,000
2. Salary will be paid on a bi-monthly basis on the 15th and 30th or 31st of each month
3. You will be paid extra for overtime and Philippine public holidays
4. Probation: 6 months and after Probation
- 10 days annual leave credits
- 5 days of sick leave
5. HMO offered after 6-month probation
6. Eligible for 13th Month Pay after 30 days
7. Annual Salary Review
8. Laptop provided after 30 days
9. Permanent work-from-home role. You will have to use your own internet.
10. SHIFT TIMES: 9 AM to 6 PM Philippine time, Monday to Friday
- With possibility of covering UK and US shifts as required
- Public Holidays may also be on-call, as required
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