Clinical Specialist -Quebec (Remote)

Position Overview:

The Clinical Specialist (CS) will work in conjunction with the Territory Manager, Inside Sales team and Care team to meet the clinical needs in their territory for the purpose of increasing referrals and sustaining patients on product.

Responsibilities:

• Promotes the benefits of insulin pump therapy and sells OmniPod Insulin Management System to providers and patients in group and/or individual sessions or as a continuing education offering.

• Works in conjunction with Territory Manager and Inside Sales to achieve sales goals.

• Supports and develop Key Accounts clinical expertise and record calls in Salesforce.

• dedicated to providing exceptional training and support to individuals initiating Omnipod System therapy.

• Will deliver virtual training sessions through platforms such as Webex, Teams, and Zoom. 

• Enhance training outcomes by grouping participants into targeted training sessions based on their current insulin delivery method. 

·       Is knowledgeable in, and utilizes, clinical evidence to support customer influencing discussions

• Assigns patient trainings to CPTs or conducts patient training based on business needs of territory, overall costs of training and timeliness of training.

• Assists with providing regular product demos to patients and HCPs.

• Assists with sales events such as pump clinics, pump support groups, info sessions, in-the-office educational events, patient info nights, JDRF walks, vendor days, etc.

• Oversees CPTs by seeing them face-to-face and by providing timely product updates and by being a clinical resource.

• Assists with product training for Sales and Clinical hires.

• Provides Field Feedback to Manager on field-based training of customers and HCPs.

• Ability to perform administrative duties and turn in on a timely basis.

• Perform other duties as assigned.

Education and Experience:

Minimum Requirements:

• Bachelor’s degree

• 1 year experience training and/or managing pump patients

• Professional up to date credentials and/or certifications are mandatory:  i.e. Certified Diabetes Educator (CDEs), Registered Dietitian (RD), or Registered Nurse (RN)

• Provincial licensure is mandatory as required.

• Bilingual French and English

Preferred Skills and Competencies:

• Certified Diabetes Educator (CDE)

• Prior industry/commercial experience

• Professional and polished presentation skills.

• Strong interpersonal communications, both oral and written.

• Self-started who needs minimal direction; extremely flexible, with good business acumen.

• Strong contributing member of the commercial team.

• Credibility and contacts within the diabetes community.

• Proficiency with computers and technology

Physical Requirements:

• Position is open to applicants residing in Quebec province

• Valid driver’s license required.  Must reside within the geographic area of the assigned area.  This position requires business travel mostly by car within a set geographic region. 

• Overnight travel and amount of air travel varies by territory

• The work environment will be the HCPs offices /clinics, people with diabetes (PWD), home office and car.  Some lifting may be required when sending or receiving shipments, in handling samples, supplies or literature, and transport of laptop computer.