Clinical Program Advisor - Express Scripts - Remote (Clinical Operations)

Provides counsel and advice to top management on significant Clinical Program Management matters, often requiring coordination between organizations. Focuses on providing thought leadership and technical expertise across multiple disciplines. Recognized internally as “the go-to person” for the most complex Clinical Program Management assignments. Represents company externally and serves as conduit to educate and enable care coordination between stakeholders resulting in an optimal healthcare experience and customer satisfaction. Serves as clinical advisor to the sales organization, providing ongoing product and industry knowledge/education that positively influence cost, quality and customer satisfaction.

Essential Functions

• Serve as business owner to necessary client work that involves Medicare operational and implementation benefits changes

• Understand client's existing clinical benefit and business philosophy to help avoid unnecessary clarifications

• Accurately capture and document clinical benefit requirements in collaboration with business stakeholders

• Provide excellent customer service and act as a trusted client advisor

• Work with internal partners to ensure all implications of requested clinical benefit requirements are vetted, understood and communicated as necessary

• Provide operational Subject Matter Expertise (SME) to Clinical Account Executives/Implementation Manager (CAE/IPM’s), Client Benefit Administrators (CBA), Clinical Application Teams (DCRS, FRS, CRS, Criteria),  Product Owners

• Manages and tracks all requests to ensure timelines are met

• Develop a deep understanding of claims adjudication system and associated clinical applications

• Leads the development, preparation, and presentation of project plan including execution and delivery for each client(s) assigned

• Participates and contributes in formal and informal training programs and professional development activities which may include taking, developing, and/or conducting sessions

 Skills

• Ability to multi task and communicate effectively

• Microsoft office with a strong understanding of Excel and Access

• Written and verbal communication (listening, feedback; translating complex ideas/processes), collaboration, analytical thinking/critical thinking, results-oriented and organizational skills

• Must have the ability to work on multiple tasks, prioritize, resolve complex issues, and have strong project management skills

• Ability to learn multiple internal reporting and analytic tools for client management

• Provide project and administrative support to the team and escalate issues, risks, concerns as needed

• Ability to manage timelines and meet tight client deadlines

• Advanced problem solving skills and the ability to work collaboratively with other departments to create solutions and to resolve issues

• Must be able to work under pressure and perform continual follow up in a timely manner in order to meet tight deadlines

Education and Qualifications

• Current U.S. Pharmacist License, Pharm.D.

• Minimum of 3 years licensure experience preferred in managed care or with previous PBM experience

• Knowledge of PBM industry/Managed care/Value Based healthcare industry is desirable