Clinical Liasion

Position Summary

The QMHP Liaison serves as the primary link between Qualified Mental Health Professionals (QMHPs), clinical leadership, administrative staff, and the individuals receiving behavioral health services. This position supports coordination of services, staff communication, documentation compliance, and the timely completion of required clinical and administrative tasks. This position requires to have a small caseload.

The QMHP Liaison helps ensure that QMHPs have the resources, guidance, and information necessary to provide quality, person-centered services while meeting organizational policies, contractual obligations, and applicable regulatory requirements.

Essential Duties and Responsibilities

1. QMHP Coordination and Communication

• Serve as the primary point of contact for QMHPs regarding operational questions, documentation deadlines, and service coordination.
• Communicate updates from clinical leadership and administration to QMHP staff.
• Assist with coordinating client assignments, staffing coverage, and service schedules.
• Monitor QMHP availability and communicate staffing needs to management.
• Facilitate communication among QMHPs, supervisors, case managers, and other service providers as appropriate.

2. Documentation and Compliance

• Monitor the timely submission of service logs, progress notes, treatment plans, CANS/ANSA assessments, and other required documentation, as applicable to the program.
• Follow up with QMHPs regarding incomplete, missing, or overdue documentation.
• Track required training, credentials, background checks, TB screenings, drug screenings, and other onboarding or compliance requirements as assigned.
• Maintain accurate tracking records and provide compliance updates to leadership.
• Escalate documentation deficiencies, expired credentials, and unresolved compliance concerns to the appropriate supervisor.
• Protect confidential client and employee information in accordance with HIPAA and organizational policies.

3. Service Delivery and Operational Support

• Assist with monitoring service delivery schedules and identifying missed appointments, staffing gaps, and barriers to client services.
• Coordinate communication regarding client needs, service changes, and scheduling concerns.
• Support QMHPs in understanding documentation procedures, workflows, and administrative expectations.
• Collaborate with clinical supervisors to help ensure services are coordinated and delivered according to approved treatment plans.
• Identify recurring operational challenges and recommend process improvements.

4. Reporting and Recordkeeping

• Maintain updated QMHP rosters, caseload assignments, training trackers, and compliance records.
• Prepare weekly or monthly reports regarding documentation completion, staffing, training, and outstanding compliance items.
• Track follow-up items and communicate unresolved issues to management.
• Assist with internal audits and quality assurance reviews.
• Maintain organized electronic records and update designated systems as required.

• Qualifications

• Associate degree or bachelor's degree in psychology, social work, human services, behavioral health, healthcare administration, or a related field preferred.
• Experience in behavioral health, mental health services, case management, or healthcare administration preferred.
• Familiarity with QMHP responsibilities, behavioral health documentation, and client service coordination preferred.
• Knowledge of CANS/ANSA assessments, treatment plans, progress notes, and service logs is beneficial.
• Experience with electronic health records, HR information systems, spreadsheets, and tracking reports preferred.
• Strong organizational, communication, follow-up, and problem-solving skills.
• Ability to manage multiple priorities and meet deadlines.
• Ability to maintain confidentiality and handle sensitive information appropriately