Client Success Manager- Card Fraud at REDi Enterprise Development

REDi provides debit, credit, and prepaid card fraud prevention solutions to banks and credit unions across the U.S. We're a fully remote, results-oriented team that's collaborative and focused on practical solutions.

The Role
As Client Success Manager, you'll be the primary relationship owner for our financial institution clients — ensuring successful implementation of fraud detection solutions, driving adoption, and serving as the bridge between clients and our internal product, development, and support teams.

What You'll Do

• Own client relationships from onboarding through ongoing success, including regular performance reviews and issue resolution
• Guide clients on fraud trends, risk mitigation strategies, and how to get maximum value from REDi's platform
• Ensure SLAs are met; escalate and coordinate resolution when they're at risk
• Deliver client training on software functionality and fraud prevention best practices
• Provide data-driven reporting on fraud patterns, system performance, and operational outcomes
• Advocate for client needs internally, feeding insights into product development and roadmap

What You Bring

• 5+ years in client success, account management, or customer success in financial services, fintech, banking, or fraud prevention
• Solid understanding of debit/credit card fraud — account takeover, synthetic identity, chargebacks, card skimming — and relevant compliance frameworks (PCI-DSS, AML, KYC)
• Familiarity with fraud detection platforms (Actimize, Falcon, SAS, or similar) and CRM/data tools (Salesforce, HubSpot, Excel, SQL, or BI tools)
• Experience with B2B enterprise clients such as banks or credit unions
• Strong communicator with the ability to translate technical concepts for non-technical stakeholders
• Bachelor's degree in Business, Finance, IT, Cybersecurity, or equivalent experience

This is a fully remote position.