Client Success Manager

Job Description: 

Client Success Manager, PrestoSports

Job Title/Job Profile:  Client Success Manager

Management Level: Individual Contributor

Position: Full-Time

Pay Rate Type:  Salary + Commissions

Brief Summary of the Job:

Client Success Managers oversee sales for a portfolio of customer accounts and the related customer experiences.  Customer success is vital to our organization.  As a Client Success Manager, you will be building and maintaining strong, long-lasting customer relationships to secure and increase revenues.  The individual will report to the head of Sales and Customer Success with responsibilities for the end-to-end customer experience - including sales, internal operations, and growing customer relationships and the related book of business. 

Responsibilities:

• Drive new revenue growth opportunities, feature adoption, and overall customer satisfaction.
• Manage the entire customer lifecycle, including the sales, launch, growth, renewal, and related order management. 
• Enhance customer experience by being a subject matter expert in the competitive athletics marketplace, which includes college, professional, and high school athletics.
• Partner with internal teams to market, implement, and support customers.

Qualifications:

• Self-motivated team player with a positive outlook and strong work ethic.
• Passion for developing deep customer relationships and delivering exceptional service & sales results.
• Strong empathy for customers with a balanced passion for growing the business.
• Articulate, confident, and friendly communication skills. 
• Versed in managing multiple stakeholders; internal and external.
• Process-driven and detailed-oriented.
• Inside/Remote sales and customer success management experience in technology or SaaS-oriented solutions.
• Experience with the use of Salesforce.
• Bachelor’s degree from a four-year college or university is preferred.
• Sports information professional with experience in college and/or professional athletics is preferred.

Business Unit: 

Scheduled Weekly Hours:

Number of Openings Available: 

Worker Type: 

More About Jonas Software:

Jonas Software is a leading provider of enterprise management software solutions, serving a wide range of vertical markets including hospitality, healthcare, construction, education, personal care, fitness, leisure, moving and legal services, to name a few. Within these markets, Jonas is comprised of over 65 distinct brands, each a respected leader in its domain.

Jonas’ vision is to be the branded global leader across these verticals and to be recognized by customers and industry stakeholders as the trusted provider of “Software for Life.” We are committed to technology, product innovation, quality, and exceptional customer service.

Jonas Software supports over 60,000 customers in more than 30 countries. We employ over 6,000 skilled professionals, including industry experts and technology specialists. Across our broader network, we support a global workforce of more than 30,000 employees.

Headquartered in Canada, Jonas Software has a global footprint with offices around the world. We’re a 100% owned subsidiary of Constellation Software Inc., based in Toronto, publicly listed on the TSX (CSU.TO), and a member of the S&P/TSX 60 Index.