Client Operations Specialist (Remote)
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AI Summary
Overview
Are you the person everyone calls when something goes wrong—and you know exactly how to fix it?
Gallagher Bassett is seeking a highly motivated, customer-focused professional who thrives in a fast-paced environment, excels under pressure, and enjoys solving complex problems. This role is ideal for someone who is proactive, resourceful, and energized by helping clients and stakeholders navigate challenging situations.
This is a highly visible opportunity to become a trusted expert within the Gallagher Bassett Litigation Management Program. You'll work directly with clients, law firms, and internal stakeholders to resolve complex issues, support high-profile projects, and make a meaningful impact every day.
This is a fully remote position, offering the flexibility to work from home while collaborating with colleagues and stakeholders across the organization. If you're someone who enjoys solving problems, navigating challenging situations, and delivering exceptional customer service in a fast-paced environment, we'd love to hear from you.
How you'll make an impact
- Serve as a primary point of contact and Subject Matter Expert for Gallagher Bassett's Litigation Management Program (GBLMP).
- Provide consultative support to internal stakeholders, clients, and law firms on complex operational issues.
- Proactively identify and resolve customer concerns while anticipating client needs.
- Manage escalated and high-visibility situations, often requiring urgency, critical thinking, and strong judgment.
- Troubleshoot complex issues and develop effective solutions that drive positive outcomes.
- Communicate findings, recommendations, and resolutions clearly to clients and leadership.
- Support high-profile and strategic client projects from implementation through resolution.
- Assist with workload balancing and operational efficiency across the team.
- Mentor and support team members through training and knowledge sharing.
- Represent the department in corporate initiatives and special projects.
- Serve as a backup resource to management as needed.
About You
Required: 7 years experience required, with a minimum 3 to 5 years experience working at a senior data analyst level. Excellent analytical skills. Ability to multi-task in a fast paced environment. Proficient in required system and computer applications.
Preferred: Bachelor degree or 5 years experience in insurance or claims industry preferred. Highly analytical individual with working knowledge of Excel and Sharepoint.
Who You Are
You're a highly analytical, customer-focused professional who thrives in a fast-paced environment and enjoys solving complex problems. You remain calm under pressure, excel at managing competing priorities, and take pride in delivering exceptional service to both internal and external stakeholders.
You are someone who:
- Thinks critically and understands how operational processes connect to overall business outcomes.
- Tackles challenges with confidence and brings solutions—not just problems.
- Clearly communicates findings, recommendations, and resolutions to a variety of audiences.
- Takes ownership of assignments while understanding when to escalate issues appropriately.
- Builds strong relationships and credibility with clients, colleagues, carriers, law firms, and business partners.
- Embraces change, adapts quickly, and welcomes new challenges.
- Enjoys mentoring and coaching teammates, sharing knowledge, and contributing to team success.
- Leads through influence and professionalism, even without direct authority.
- Demonstrates sound judgment and decision-making in complex or high-pressure situations.
- Champions Gallagher's Shared Values and contributes to department and corporate initiatives.
#LI-MS2
#contingent
Compensation and benefits
At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.
- Competitive compensation
- Comprehensive benefits programs designed to support your well-being
- Career development opportunities and ongoing learning
- A collaborative, people-first culture with accessible leadership
- The opportunity to do meaningful work with global reach and local impact
At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.
Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)
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