Client Onboarding & Experience Specialist

We exist to create positive change for people and the planet. Join us and make a difference too!

Join a Global Industry Leader!

At BSI, our purpose is to inspire trust for a more resilient world. For more than 120 years, we have helped organizations improve quality, safety, sustainability, and performance. Our people are passionate about making a positive impact on businesses, communities, and society.

If you are energized by building relationships, creating exceptional customer experiences, and helping clients succeed from day one, we would love to hear from you.

Job Title: Client Onboarding & Experience Specialist

Location: Remote – United States or Canada

About the Role:

As a Client Onboarding & Experience Specialist, you will play a critical role in creating a seamless and positive experience for new clients as they begin their partnership with BSI.

Serving as the bridge between Sales, Operations, Finance, Scheduling, and Service Delivery teams, you will ensure clients feel welcomed, informed, supported, and confident throughout the onboarding process. Your ability to build relationships, coordinate across teams, and proactively solve challenges will directly contribute to client satisfaction, retention, and long-term success.

This is an excellent opportunity for a customer-focused professional who enjoys working in a fast-paced environment and takes pride in delivering an exceptional client experience.

In Your Day-to-Day, You Will:

• Serve as the primary point of contact for newly contracted clients during onboarding and transition activities.

• Create a welcoming and professional onboarding experience that reinforces a client's decision to partner with BSI.

• Build trusted relationships through proactive communication, responsiveness, and attention to detail.

• Guide clients through onboarding requirements, timelines, expectations, and next steps.

• Coordinate onboarding activities and ensure smooth handoffs between Sales, Operations, Finance, Scheduling, and Service Delivery teams.

• Monitor onboarding milestones and proactively drive timely completion of deliverables.

• Identify and address client concerns before they become escalations.

• Maintain accurate client records, onboarding documentation, and activity tracking within CRM and internal systems.

• Analyze feedback and onboarding trends to identify opportunities for continuous improvement.

• Support initiatives that enhance customer satisfaction, retention, operational effectiveness, and overall client experience.

To Be Successful in the Role, You Will Have:

• Minimum 3+ years of experience in customer onboarding, customer success, client services, account coordination, relationship management, hospitality, or a similar client-facing role.

• Exceptional customer service and relationship-building skills.

• Strong communication skills with the ability to engage professionally with clients and stakeholders at all levels.

• Proven ability to manage multiple priorities while maintaining accuracy and attention to detail.

• Strong organizational, problem-solving, and critical-thinking abilities.

• Experience working cross-functionally in a collaborative business environment.

• Experience using CRM platforms, operational systems, and Microsoft Office applications.

• A proactive, solutions-oriented mindset with the ability to independently drive issues to resolution.

• Professional services, certification, SaaS, healthcare, hospitality, or regulated industry experience is an asset.

• English fluency required; Portuguese and/or Spanish language skills are a plus.

Why Join BSI?

• Be part of a globally recognized organization with a purpose-driven mission.

• Play a key role in shaping the client experience and helping customers achieve success.

• Collaborate with talented colleagues across North America.

• Competitive salary and annual bonus opportunity.

• Comprehensive benefits package.

• Ongoing professional development and career growth opportunities.

• Flexible remote work environment.

Who Thrives in This Role?

Successful Client Onboarding & Experience Specialists are relationship builders who genuinely enjoy helping people. They are proactive, highly organized, and able to balance multiple priorities while maintaining a strong focus on customer satisfaction. They take ownership, communicate effectively, and consistently look for ways to improve the client experience.

Most importantly, you'll join an organization whose purpose is to help organizations improve quality, safety, sustainability, and performance—creating a positive impact on businesses, people, and society.

What we offer:

BSI offers a competitive total reward package, an independent and varied job in an international environment, flexible working hours, ongoing training and development with the inclusion of; 20-days annual leave, bank holidays, medical, dental, vision, and life insurance, 401(K) with company contribution, short-term and long-term disability, maternal leave, paid parental leave, paid bereavement leave, learning and development opportunities, and a wide range of flexible benefits that you can tailor to suit your lifestyle. 

This position offers a base annual salary of $68,400 - $80,000 (local currency); actual compensation is based on various factors, including but not limited to the candidate’s competencies, level of experience, education, location, divisional budget, and internal peer compensation comparisons. 

Do you believe the world deserves excellence?

We are proud to be the business improvement company for other organizations to become more sustainable and resilient and finally to inspire trust in their products, systems, services, and the world we live in.

Headquartered in London, BSI is the world's first national standards organization with more than 100 years of experience. We are a global partner for 86,000 companies and organizations in over 193 countries, offering development, auditing, certification, and training services, including innovative software solutions and cyber security expertise for all industries: from aerospace and automotive to food, construction, energy, healthcare, IT and trade sectors. Incorporated by Royal Charter, we’re truly impartial, and home to the ultimate mark of trust, the Kitemark.

Through our unique combination of consulting, training, assurance and regulatory services we bring solid and broad knowledge to every company.

D&I Policy

BSI is committed to ensuring the diversity of our workforce reflects that of our clients and the communities in which we operate. Our goal is to create a sense of belonging for all employees by providing opportunities to develop, grow, and engage with our global organization all while having fun doing great work. BSI is a community where everyone can thrive.

If you require any reasonable accommodations to be made on account of a disability or impairment throughout out our recruiting process, please inform your Talent Acquisition Partner.

About Us

BSI is a business improvement and standards company and for over a century BSI has been recognized for having a positive impact on organizations and society, building trust and enhancing lives.
 
Today BSI partners with more than 77,500 clients in 195 countries and engages with a 15,000 strong global community of experts, industry and consumer groups, organizations and governments.
Utilizing its extensive expertise in key industry sectors - including automotive, aerospace, built environment, food and retail, and healthcare - BSI delivers on its purpose by helping its clients fulfil theirs.
Living by our core values of Client-Centricity, Agility, and Collaboration, BSI provides organizations with the confidence to grow by partnering with them to tackle society’s critical issues – from climate change to building trust in digital transformation and everything in between - to accelerate progress towards a better society and a sustainable world.

BSI is an Equal Opportunity Employer dedicated to fostering a diverse and inclusive workplace.