Client Experience Coordinator/ Remote

Overview

Join a Company That Puts People First!

At Aveanna, we’re proud to foster a workplace culture that celebrates diversity, encourages connection, and supports our team members every step of the way. Here’s what sets us apart:

Award-Winning Culture

- Ranked the #1 company to work for in Georgia in 2024 by U.S. News & World Report.

Employee Connection & Support

- Aveanna Connection Groups: Employee-led groups where shared identities and experiences create spaces for connection, collaboration, and support.

- Aveanna Social Circles: Join groups based on your interests, like books, music, or movies, to build camaraderie and lasting friendships.

- Aveanna Employee Relief Fund: A resource to help our team members through unexpected hardships, because we’re stronger together.

Inclusive Learning Environment

- We believe in growing together. Our inclusive learning sessions are open to all employees, fostering collaboration and shared success.

Commitment to Community

- Every year, we dedicate a day to giving back through our Annual Service Day, making a meaningful impact in the communities we serve.

JOB DESCRIPTION SUMMARY: The AveannaCare Specialist/Coordinator is responsible for assisting the AveannaCare users (participants, clients, care providers, reimbursement recipients) and ensuring the efficient operations of AveannaCare. The AveannaCare Coordinator will assist users by e-mail, phone, computer or in-person.ESSENTIAL JOB FUNCTIONS/RESPONSIBILITIES:

Adhere to Aveanna Core ValuesReceive and handle incoming callsMaintain and review punch and attendance entries within AveannaCareMaintain and update Employee & Client Service Accounts in AveannaCareRun AveannaCare reports and process data imports as needed, including in a SQL report environmentAdhere to payroll /billing cut offs and deadlinesFollow up with regional centers, families, and care providers as neededComplete Special Incident Reports (SIRs) and follow through on SIR instructions per Regional Center guidelinesResolve payroll / punch issues or concernsAnalyze, identify and resolve issues relating to AveannaCareUse professional communication and conflict resolution techniques as requiredEvaluate data issues, report feedback and observations in determining task prioritiesPerforms other duties as assigned or needed.The above statements are intended to be a representative summary of the major duties and responsibilities performed by incumbents of this job. The incumbents may be requested to perform job related tasks other than those stated in this description.POSITION QUALIFICATIONS:

Bachelor’s degree preferred, but not requiredMinimum of one year of payroll and/or customer service experience within the last four yearsExcellent interpersonal skills; self-driven, motivated and results orientedStrong analytical and judgment skillsIntermediate computer skills using Microsoft Windows, Word, Excel and ability to learn Aveanna’s proprietary softwareAbility to successfully handle multiple tasks simultaneously; strong organizational skillsThrive in a fast-paced environmentBilingual in Spanish, preferred

Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. Aveanna does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with Aveanna.