Client Engagement Manager

Summary

As a Client Engagement Manager at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve — a community’s most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcare’s biggest challenges. Here are the details on this position. 

Your role in our mission

This position is responsible for the engagement of several clients, including a top 10 client. Responsible for managing the client contract, relationship management, and ensuring that Gainwell operations perform according to contractual commitments.  The Client Manager is also responsible for revenue generating activities and upselling new services to existing clients to achieve contract and corporate financial goals. 

• Prepares & monitors budget and revenue expectations for assigned client(s). 
• Works with client(s) to develop project approach and implementation plans.
• Oversees development and implementation.
• Reports to Client engagement leadership on progress toward strategic client growth and business goals.
• Communicates/interfaces regularly with client(s).
• Creates agendas and provides recaps for all client touchpoints.
• Directs Gainwell contract operations to ensure successful delivery of services to client(s).
• Identifies and continually seeks new sources of revenue.
• Builds relationships with internal and external staff to ensure client expectations are being met or exceeded.
• Manages client relationship; responsible for ensuring client satisfaction.
• Supports sales opportunities and assists the client engagement team with successful close of sale (including proposal development process).
• Monitors state legislative, regulatory, and competitive environment and alerts engagement to risks and opportunities.
• Supports collaboration between client engagement team, internal departments and operations staff.
• Handles client(s) invoicing & accrual tracking.
• Ensures timely deliverables are sent to client, examples include: solution deliverable files, reporting, invoices and backing detail, etc. 

What we're looking for

• Bachelor’s degree required
  OR
• 5+ years of relevant professional experience in lieu of a bachelor’s degree

Preferred experience in one or more of the following areas:

• Health insurance or healthcare-related industries
• Client services, customer success, or business administration
• Healthcare policy, regulations, or compliance
• Highly regulated industries with complex compliance requirements (e.g., healthcare, finance, government services)
• Large-scale client relationship management or strategic account management

What you should expect in this role

• Remote 
• Quarterly travel 
• Ability to support west coast clients in PST as needed.

Applications for this role will be accepted until 10/19/2026.

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