Claims Supervisor, Workers' Compensation

• Supervise and provide technical guidance to Claims Examiners, Senior Claims Examiners, Claims Assistants, and other designated staff.
• Ensure claims are managed in accordance with Keenan's policies, procedures, and best practices.
• Review and approve investigations, litigation referrals, settlements, reserve changes, delays, and denials within assigned authority levels.
• Monitor complex claims, including cumulative trauma, subrogation, joint coverage, Serious & Willful, and Labor Code 132a matters.
• Conduct quarterly file audits and maintain active oversight of high-value claims.
• Partner with leadership to identify staffing needs and support employee development.
• Deliver training and updates related to labor code changes, legislation, case law, and client procedures.
• Participate in and lead client claim reviews while maintaining exceptional client service and satisfaction.
• Manage special projects and support departmental initiatives as assigned.

Required: High school diploma and 10 years related claim experience required. Appropriately licensed and/or certified in all states in which claims are being handled or able to obtain the licenses/certification per local requirements. Knowledge of all team member related functions.

Preferred: Bachelor's degree preferred.

Behaviors: Requires exceptional analytical and problem solving skills. Ensures flawless and consistent execution of client service instructions and performance guarantees Ability to actively review work of others via file reviews; identify coaching opportunities, act on needed coaching opportunities and position subordinates for successful development leading to advancement within the organization.