Claims Coordinator

Job Summary:

Our Claims Coordinator role is responsible for locating options and securing temporary accommodations for policyholders that have been displaced from their home. 

Essential Responsibilities:

•    Search and locate temporary accommodation options available for policyholders that have been displaced from their home. 

•    Communicate with policyholders to understand temporary accommodation needs, coordinate logistics for policyholders to view available options as needed. Connect with the policyholder through YourHomelink with approved insurance carriers.

•    Timely communication with National Account Manager to obtain carrier approval on temporary accommodation options.

•    Contact vendor partners to confirm availability and to ensure temporary accommodations meet policyholder needs.

•    Negotiate temporary accommodation terms, pricing, fees, and deposits.

•    Process furniture order needs for housing claims. 

•    Present temporary accommodation options for approval to the National Account Manager.  

•    Process required paperwork for temporary accommodation options.  

•    Complete fair rental value requests. 

•    Extend accommodations and facilitate relocations for existing policyholders.

•    Update internal databases, complete necessary paperwork, and communicate details to all parties involved with each claim.

•    Apply critical thinking to provide solutions to appropriately address each policyholders’ individual needs.

•    Provide an immediate response and support for a high volume of incoming calls.

•    Assist with special projects on an as needed basis at the directive of department manager.

•    Support and assist with operational needs within your team and provide backup when needed.

•    Provide superior customer service to policyholders and vendor partners. 

Job Requirements:

•    Bachelor’s Degree in Hospitality, Communication, Business Administration, or a similar field, preferred.

•    Real Estate License, a plus. 

•    1-3 years’ experience in property management, real estate, leasing, temporary housing, or a similar field.

•    Excellent interpersonal and conflict resolution skills.

•    Professional written and verbal communication skills.

•    High level of attention to detail.

•    Able to meet deadlines and thrive in a fast-paced work environment.

•    Strong organizational and time management skills.

•    Proficient in Microsoft Office programs (Word, Excel, and Outlook) and experience utilizing multiple communication channels when supporting customer needs (ie., mobile applications, text messaging, Salesforce/CRM, etc).  

Work Environment and Physical Demands:

This job operates in a fully remote environment. This role routinely uses standard equipment such as computers, phones, etc.

While performing the duties of this job, the employee is regularly required to communicate in both a verbal and written manner and must have the ability to hear and verbally respond during interactions with staff and customers. The employee frequently is required to stand, walk, sit, use hands through fingers, handle or feel, and reach with hands and arms.

This position is full-time. It will require a flexible schedule that may necessitate evenings/weekends and on-call responsibilities. 

Other Duties/Considerations:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.