Claims Coordinator

We are seeking a talented individual to join our team at Torrent. This role will be based in Kalispell, or can be performed Remotely Nationwide.

This position provides administrative and operational support to the litigation function by coordinating the handling of litigated claims, subpoenas, official complaints, subrogation requests, and audit-related activities. The Litigation Coordinator supports the Litigation Manager in ensuring cases are appropriately onboarded, documented, tracked, and processed in a timely and accurate manner. The role serves as a point of coordination among internal teams, clients, attorneys, FEMA/NFIP, and other external stakeholders to support effective communication, compliance, and workflow management throughout the litigation process

We will count on you to:

• Coordinate onboarding of new litigation matters, including confirming assignment, notifying stakeholders, distributing claim documentation to defense counsel, and identifying applicable policies and coverages.

• Maintain accurate litigation files, case tracking systems, and related documentation, ensuring records are complete, organized, and accessible.

• Process monthly litigation invoices, including onboarding, review, filing, FEMA submission, status tracking, and coordination of payment issuance.

• Assist with the development, implementation, and maintenance of standard operating procedures, templates, and correspondence for litigation and claims coordination.

• Serve as a liaison among legal teams, finance, external agencies, clients, underwriters, and other parties to support efficient communication and compliance.

• Support audit preparation by organizing, compiling, and submitting requested documentation and reports within required timelines.

• Review claims reports, documentation, and system information for accuracy, completeness, and compliance with established service standards.

• Monitor deadlines and incoming communications, prioritize workload, follow up on missing documentation, and conduct research to support claims analysis and resolution.

What you need to have:

• Strong written and verbal communication skills with the ability to maintain confidentiality and use sound judgment when handling sensitive information

• Excellent organizational skills and attention to detail

• Ability to independently identify, manage, and prioritize multiple deadlines in a fast-paced, deadline-driven environment

• Proficiency in Microsoft Word, Excel, Outlook, and Teams

What makes you stand out:

• Bachelor’s degree or equivalent relevant experience

• Prior claims experience, including experience in claims or insurance litigation

• NFIP experience

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.

• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have an impact on colleagues, clients and communities.

• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh Risk is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Marsh Risk, visit marsh.com, or follow us on LinkedIn and X.

Torrent offers a connected culture of talented, inspired individuals, and a work environment where colleagues can grow and succeed. At Torrent, your voice is heard, your skills are sharpened and your ambitions nurtured. We value diversity in thought and background and are looking for individuals who are up for the challenge of creating insurance experiences of the future. If that’s you, join us on our journey. Torrent Technologies is the leading flood insurance solutions provider in the US. Its integrated suite of business software platforms along with simplified private flood insurance, and customer-focused service and support solutions, have revolutionized the flood insurance landscape. Torrent is recognized for our deep flood insurance expertise and advanced technology capabilities. We provide market leading service and administration to Write Your Own (WYO) insurance companies and agents including direct access to both the National Flood Insurance Program (NFIP) and innovative private insurance products.

Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law. If you have a need that requires accommodation, please let us know by contacting reasonableaccommodations@marsh.com.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.

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The applicable base salary range for this role is $48,000 to $102,400.

The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.

We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs.