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The Claims Associate is responsible for managing inbound customer inquiries, verifying insurance coverage, and setting up new claims in the system. They also coordinate with adjusters, vendors, and internal teams to ensure accurate documentation and timely processing of claim-related activities.
Porch Group is a leading vertical software and insurance platform and is positioned to be the best partner to help homebuyers move, maintain, and fully protect their homes. We offer differentiated products and services, with homeowners insurance at the center of this relationship. We differentiate and look to win in the massive and growing homeowners insurance opportunity by
1) providing the best services for homebuyers
2) led by advantaged underwriting in insurance
3) to protect the whole home.
As a leader in the home services software-as-a-service (“SaaS”) space, we’ve built deep relationships with approximately 30 thousand companies that are key to the home-buying transaction, such as home inspectors, mortgage companies, and title companies.
In 2020, Porch Group rang the Nasdaq bell and began trading under the ticker symbol PRCH. We are looking to build a truly great company and are JUST GETTING STARTED.
Job Title: Claims Associate
Location: Colombia
Workplace Type: Remote
This role is employed through RemoFirst, Porch Group's Employer of Record partner in Colombia. Your employment will be legally administered through RemoFirst, while your day-to-day work is led by Porch Group.
Job Summary
The future is bright for the Porch Group, and we’d love you to be a part of it as a Claims Associate
Primary role is to provide excellent customer service to callers, customers, agents, and business partners. Responsible for taking inbound phone calls and emails, verifying coverage, setting up claims, sending inspection request and alerts to adjusters and examiners, requesting checks, attaching documents and emails to Image Right, documenting activities in the claim file.
A Claims Associate is a critical position responsible for assisting and interacting with insureds, claimants, adjusters, agents, underwriters, examiners, contractors, restoration and other vendors and experts in a team environment.
What You Will Do As A Claims Associate
Obtaining critical claims information and setting up a claim in claims system (PTS)
Answering incoming phone calls
Submitting claim and inspection request to adjusters and vendors
Investigates prior claims and related information for adjusters
Investigates weather and storm information using the internet
Supports mail distribution, filing and scanning· Managing diary entries
Maintaining positive internal and external work relationships
Assisting insureds, agents, and claimants with information on a claim, questions or concerns when appropriate
Inputting expense and claims checks as needed· Supporting the Claims Department
What You Will Bring As A Claims Associate
High School Diploma or GED required
Minimum of one year of related claims or customer service experience preferred
Exceptional customer service skills
Ability to work independently with little employee supervision
Gathers and analyzes information skillfully
Follows policies and procedures
Sets up claims and submits to adjusters in a timely manner
Manages difficult or emotional customer situations
Shows empathy
Maintains confidentiality
Writes clearly and informatively
Demonstrates accuracy and thoroughness
Works with integrity and ethically
Prioritizes and plans work activities
Proficiency with Microsoft Office suite (Outlook, Word, Excel, PowerPoint)
Experience working with global and/or US based business teams
Excellent written and communication skills in English language
Workspace: A quiet space to work, an internet connection of at least 30 Mbps download | 10 Mbps upload
What You Will Get Supporting Porch Group
Monthly Salary: COP 3,200,000.00 to COP 3,600,000.00
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What’s next?
Submit your application below and our Talent Acquisition team will be reviewing your application shortly! If your resume gets us intrigued, we will look to connect with you for a chat to learn more about your background, and then possibly invite you to have virtual interviews. What's important to call out is that we want to make sure not only that you're the right person for us, but also that we're the right next step for you, so come prepared with all the questions you have!
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