The Health Coach develops patient relationships to support care plans and monitors adherence to improve quality of life for cardiology patients. They act as a liaison between patients and the care team, communicating findings and escalating changes to prevent hospitalizations.
JOB OVERVIEW: Cardiovascular Services of America (CVAUSA) is the largest private and independent cardiology network in the United States. Our inclusive and diverse network brings together top cardiovascular specialists and thought leaders who offer regional perspectives and a broad strategic vision for the future of patient care.
ESSENTIAL DUTIES AND RESPONSIBILITIES (included but not limited to): We are looking for candidates who want to use their expertise to improve health, wellness and care access for patients with chronic conditions. We are recruiting candidates that have experience with cardiology patients, able to develop purposeful relationships with patients, and can provide clear reporting to the cardiology care team. The CCM Health Coach has the following responsibilities:
Develops a patient coaching relationship that supports the patient care plan and quality of life for the patient
It is a trusted and empathic support for patients and families dealing with chronic conditions
Communicating abnormal findings to the cardiology care team.
Monitors and encourages patient adherence to care plans and participation
Effectively communicates findings to the care team
Supports new patients in the enrollment process
Works as a liaison for the patient with the practice and providers
Identifies and escalate changes to providers to reduce events such as hospitalizations or urgent care visits
Works effectively with the EMR and CCM platform
Basic monitor troubleshooting with patients for the CCM platform
Ability to follow clinical protocols.
Participate in continued team education through shared learnings.
Contribute to a high-quality service both to physicians and patients.
Stays current and complies with state and federal regulations/statutes and company policies that impact the employee's area of responsibility.
JOB REQUIREMENTS AND QUALIFICATIONS
High School diploma or GED
1 year of experience in remote chronic care management
Experience with cardiology patients - specifically heart failure
Registered Nurse (RN)
Medical Assistant (MA)
Certified Nurse Assistant (CNA)
Experience with EMRs – specifically Athena, NexGen, GEMMS and e-clinical works
Great communication and multi-tasking skills
SCHEDULE Shift options are: 8-hour shifts Actual hours are based on customer/patient time zone Work Location: Remote Job Type: Full-time BENEFITS
401(k)
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance
Medical specialties:
Cardiology
Pay is dependent on experience with CCM, experience with cardiology patients and language skills $20.00 - $24.00 per hour CVAUSA is an Equal Opportunity Employer
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