Chief Operating Officer

Who We Are:

Lumelight is an integrated workplace administration and compliance business. We serve the brokers and third-party administrators who support employers in the complex, crucial areas of benefits design, compliance and administration. We handle the complexities of benefits compliance and administration, empowering our clients to focus on what they do best.

About the Role

The Chief Operating Officer (COO) plays a pivotal role in driving operational excellence across Lumelight, ensuring business operations are efficient, effective, and aligned with the company’s overall objectives. This role oversees day-to-day operations and implements strategies designed to enhance productivity and organizational performance.

Working closely with the executive team, the COO helps develop and execute Lumelight’s strategic plan, align operational goals with business objectives, and foster a culture of continuous improvement and innovation. The COO is instrumental in positioning the organization for sustainable growth and success in a competitive market.

Key Responsibilities

• Develop and implement operational strategies that align with the company’s overall goals and objectives.
• Oversee day-to-day operations, ensuring departments function efficiently and effectively.
• Collaborate with the executive team to drive business growth and improve overall performance.
• Monitor key performance indicators (KPIs) and implement corrective actions as needed to achieve operational excellence.
• Foster a culture of continuous improvement, encouraging innovation and best practices across the organization.
• Support alignment and collaboration across departments to advance company-wide strategic objectives.
• Identify opportunities to improve productivity, efficiency, and operational effectiveness.
• Perform other duties as assigned to support Lumelight’s business needs.

Qualifications

Required

• Education: Bachelor’s degree in Business Administration, Management, or a related field.
• Years of experience: Minimum of 10 years of experience in a senior operational role with a proven track record of success.
• Technical knowledge: Strong understanding of operational strategy, performance management, KPI monitoring, and organizational improvement.
• Certifications: No specific certification required.
• Required software: No specific software requirement identified.
• Other requirements: Demonstrated leadership and management ability, strategic planning capability, and success driving operational performance.

Preferred

• Master’s degree in Business Administration or a related field.
• Experience in a leadership role within a similar industry.
• Advanced strategic planning and project management experience.
• Experience leading cross-functional operational improvement initiatives.
• Demonstrated success supporting organizational growth and operational efficiency.

Knowledge, Skills & Abilities

• Strong leadership and management skills with the ability to guide teams and drive operational success.
• Excellent written and verbal communication skills, including the ability to collaborate across departments and present strategies to executive leadership.
• Strong analytical skills with the ability to monitor KPIs and make data-driven decisions.
• Effective problem-solving skills with the ability to address operational challenges and implement practical solutions.
• Strategic planning and project management skills.
• Ability to foster continuous improvement, innovation, and operational best practices.
• Sound judgment and the ability to balance competing priorities in a fast-paced environment.
• Strong collaboration skills and the ability to build alignment across teams and functions.
• Ability to support initiatives that advance sustainable growth and operational efficiency.
• Strong organizational and execution skills.

Work Environment

This position is a remote position within approved Lumelight states. This job operates in a professional office environment, whether in person or remotely. This role routinely uses standard office equipment such as computers, phones, and printers. Equipment will be provided to you.

Expected Hours of Work

Monday through Friday, 40 hours per week, following an agreed-upon schedule. Additional or extended hours may be required based on business needs.

Benefit Offerings

• Medical, Dental and Vision Benefits
• Health Savings and Flexible Spending Account Options
• 401(k) with Automatic Company Contribution
• Employee Assistance Program
• Company-paid Life and Disability Insurance
• Paid Time Off

We are currently recruiting from the following states: Arizona (AZ), Florida (FL), Georgia (GA), Indiana (IN), Iowa (IA), Kentucky (KY), Louisiana (LA), Maryland (MD), Michigan (MI), Minnesota (MN), Missouri (MO), Montana (MT), Nebraska (NE), Nevada (NV), New Mexico (NM), North Carolina (NC), North Dakota (ND), Ohio (OH), Pennsylvania (PA), South Carolina (SC), South Dakota (SD), Tennessee (TN), Texas (TX), and Utah (UT).

Lumelight, LLC. is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation