The Charge Nurse manages clinical call queues and staffing levels to ensure timely operation and service level goals. They serve as a primary resource for other RNs regarding IT resolution, escalation, and clinical support.
Overview
Are you a compassionate, self-motivated registered nurse with top-notch critical thinking and clinical skills? Seeking a challenging yet remote registered nurse position that keeps your abilities sharp?
Imagine a fast-paced role engaging with patients through innovative channels, all from the comfort of your home.
Join us in an organization poised for unprecedented growth, offering work-from-home options.
With excellent coaching and support, you'll be part of a collaborative team of RNs across the country. If you're ready to contribute to a dynamic healthcare environment, apply now and shape the future of healthcare from the convenience of your home.
Responsibilities
Position Summary
The Charge Nurse role is defined as RN with astute awareness of the call queues (RF, NF, CB, Webnurse, Chat, and Follow-ups) and how the current staffing impacts the full timely operation of each. The Charge Nurse has knowledge of all resources to include, but not limited to: WebAdmin, ICBM, Reports, Carescripts, and Management Console- that knowledge includes how to process and function within each and manage staffing by interval based on what those resources produce for real time results. The Charge Nurse functions as a resource for RNs on staff for 911, Paging support, IT resolution and escalation, real time queue management for meeting daily service levels, VTO and Text for Help, intra-day staffing that supports both management and training as well as the RNs for their continuing education. The Charge Nurse is of the highest caliber in four areas- call control, call quality, system expertise, and attendance. This role will also function in the Care Advisor capacity.
Responsibilities and Duties
Daily monitoring and control of all Clinical Call work groups and call queues
Will have awareness of staffing and service levels by interval to ensure daily goals met
Must learn and retain knowledge of licensure skilling
Will learn and master ICBM system for queue management and call control for all lines of Clinical business
Using skills to ensure safe call processing across all lines of business with use and knowledge of all available tools.
Using the Nursing Process, provides nursing care within the standards outlined in the state Nurse Practice Act
Provides care to individuals or defined patient populations using telecommunications in accordance with computer-based algorithms, protocols, or guidelines
Using the defined process, adheres to nursing standards, company policies and shared principles when providing clinical assessments and health education
Uses the nursing process to identify patient care needs, risk and safety issues, educational opportunities, and appropriate health care referrals:
Processes calls based on Quality Management guidelines.
Demonstrates compliance with all product’s specific performance metrics
Regular, reliable attendance and timeliness
Other duties as assigned.
Qualifications
Qualifications
Current, unrestricted, RN licensure in a compact state which is your state of residence. Licensure in other States as required by law or client contract.
Registered nurse is responsible and accountable for safe clinical practice, knowledgeable of customers and regulatory expectations in the clinical area; and
Minimum of an associate degree from a two-year college or technical school or Diploma Nursing Program; BSN preferred
Carenet and Carescripts experience of 1 year or greater.
Telephone triage experience with understanding of all accounts and functions i.e., Paging, Chat, Web Nurse, Didukno’s, and SmartScripts
Ability to multitask across systems to ensure safe and efficient call flow across all lines of business i.e., Web Admin, ICBM, and Care
Ability to apply clinical knowledge to effectively meet business standards.
Fully competent in product delivery and business requirements.
Ability to run multiple computer programs at the same time.
Identify opportunities for improvement and recommend workable solutions.
Exercises judgement within defined practices and procedures to determine appropriate action.
Ability to determine when to escalate issues appropriately and in a timely manner.
Builds rapport with members and effectively influences member behavior.
Comprehensive communication (listening, reflection, and clarification) skills.
Manages time effectively.
