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The Clinical Administrative Lead provides both administrative and medical assistant support, including patient scheduling, vital screening, and EHR documentation. They are responsible for managing phone matters, processing referrals and authorizations, and ensuring efficient office operations.
Cooper Norcross Health, formerly Cooper University Health Care, is a leading academic health system affiliated with Cooper Norcross Medical School of Rowan University. Headquartered in Camden, New Jersey, Cooper Norcross Health has revenues of more than $3 billion and an A+ credit rating from both S&P and Fitch Ratings.
Cooper Norcross Health has nearly 14,000 team members, including more than 2,200 nurses, more than 1,200 employed physicians representing 95 specialties and subspecialties, and more than 700 advanced practice providers.
The health system operates MD Anderson Cancer Center at Cooper as well as four hospitals – its 663-bed flagship Cooper Norcross University Hospital in Camden, its 229-bed Cooper Norcross University Hospital Cape Regional in Cape May Court House, Children’s Hospital at Cooper Norcross Health in Camden, and The Recovery Village Cherry Hill at Cooper, a substance abuse rehabilitation and inpatient treatment facility, in partnership with American Recovery Services.
Cooper Norcross University Hospital in Camden is the only Level 1 Trauma Center in South Jersey and the busiest in the region. The hospital has been recognized as a top-performing regional hospital by U.S. News & World Report’s Best Hospitals annual survey for eight years.
More than 2.54 million patients visit Cooper Norcross Health facilities annually. Its ambulatory network encompasses three outpatient surgery centers, seven urgent care centers, a wound care center, and more than 130 physician, physical therapy, and radiology offices extending from the Delaware River to the New Jersey shore.
Cooper Norcross Health, a not-for-profit health system, was named one of America’s Best Large Employers for 2026 by Forbes, ranking among the top 200 in the nation. Visit CooperHealth.org to learn more.
THIS POSITION IS REMOTE AND OVERNIGHT. HOURS ARE 8:00PM to 6:00AM or 10:00PM to 8:00AM.
Must be local to Camden, NJ area. Must be able to attend a few weeks of training in person for 2-3 weeks.
MUST BE A CERTIFIED MEDICAL ASSISTANT.
A nonexempt position responsible for the medical assistant care under the supervision of physicians, providers and/or registered nurse(s) in various ambulatory settings. Clinical direction, oversight and competency review is provided by medical providers and ambulatory professional development team in coordination with office management.
Greets patients and guests utilizing AIDET and provides excellent service experience. Provides patient support and keeps informed of delays. Takes appropriate action including offering alternatives.
Accurately and efficiently performs many administrative duties in various ambulatory settings, including but not limited to rooming functionality and documentation including but not limited to vitals, pain, reason for visit, review of medications, social, surgical, family, and medical history. Completes work in the EMR in-baskets and telephone communication, Mychart messaging and documents in medical record. Obtains reports, results, and medical records. Completes insurance and/or disability forms, precertification and/or authorizations, point of care testing, transcribing orders, or order entry (protocol). May be assigned to assist with bump lists, wait lists and appropriate WQs.
May make appointments, including follow-up appointments for patients in a high customer service environment in an efficient and timely manner across the healthcare continuum including physician office visits, imaging, and lab post-visit and during patient outreach.
Performs and documents in a timely and efficient manner patient outreach and call backs for messages received in pool, MyChart messaging and confirmation calls. May administer vaccines and documents appropriately and in accordance with established policies.
May collect specimens and handles per establish protocols including proper labeling and safety handling. Assists physicians/providers with monitoring and reporting lab results. File all reports, labs, radiology reports and miscellaneous correspondence in EMR and attaches results to appropriate orders. May obtain prior authorization for medications, procedures, and testing.
Successfully communicates with multidisciplinary team members and patients upholding our Mission, Vision and Values and adhering to Code of Ethical conduct. Maintains working knowledge of regulatory standards and is accountable to sustain these
standards in daily operations.
Requires flexibility and the ability to multitask in a face paced environment and adjust to the patient volume. May be asked to work at other Ambulatory offices based on volume.
Other duties as assigned by the manager.
Provides customer service while interacting with patients, referring to offices, and team members over the phone, TH, or via electronic communication.• Work with clinicians and patients to schedule appointments Must have efficient analytical skills, and computer literacy to manage tasks well. Strong medical terminology and EHRLiaison for the clinicians and work directly with patients to schedule appointments, check-in/out administrative duties as assigned Provide MA support to include vital screening, requests when needed.Responsible for maintaining EHR database, confirming appointments, printing documents for visits and ensuring patient completes them. Resolve conflicts in the best possible manner and handle phone calls accordinglyResponsible for providing both check-in/out and MA services. The Administrative Clinical Lead handles all Cooper 365 phone matters.ALL recertifications, referrals, and prior authorizations to be completedDevelop the processes to run and manage efficiently.Resolve conflicts in the best possible manner.Should also demonstrate leadership and team-building skills.Obtain and verify personal, demographic, and financial information for each patient and enter all necessary information into the practice management systemDelivers an exceptional experience to patients, customers and physicians/clinicians in a consistent and timely manner.Oversee all scanning of documents, CDL physicals, and management of medication samples. Processing all new patient contracts and questionsResponsible to ensure all paperwork is aligned to make sure collections are consistent in terms of monthly/semi-annually, and/or annually based on agreements. Excellent escalation skills in handling customer complaints independently and assist clinicians with patient escalations.All other duties as assigned
3-5 Years of experience
Must be a Certified Medical Assistant and graduate of a Medical Assistant Program
Medical Assistant Certification
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