CBO ADMINISTRATOR (REMOTE)

Summary of Position 

The Central Business Office (CBO) Administrator, under the direction of the Director of Revenue Cycle and in collaboration with A/R Managers, is responsible for the day-to-day operational management of the Central Business Office. This role ensures the effective execution of established revenue cycle policies, procedures, and workflows to support accurate billing, timely collections, regulatory compliance, and high levels of customer service.

The CBO Administrator oversees daily staff activities, staffing levels, training, performance management, and operational workflows to ensure productivity and quality standards are consistently met. The Administrator implements approved policies, procedures, and system changes, including EPIC billing functionality, and ensures staff compliance with payer and regulatory requirements.

This position is accountable for managing operational performance within approved budgets, monitoring accounts receivable activity, minimizing preventable revenue loss, and producing operational and financial reports for leadership. The CBO Administrator serves as a primary operational liaison with physician practices, internal departments, and network leadership to address billing issues, communicate performance results, and support practice needs.

Through effective leadership, communication, and operational oversight, the CBO Administrator supports the Director of Revenue Cycle in achieving organizational revenue cycle objectives while promoting the organization’s mission, vision, and service standards.

Scope/Span of Control:

Supervisory Responsibilities (if applicable)

• Supervises FTEs:  Yes
• Number of FTEs Supervised: 60
• Exercises full management authority including performance reviews, discipline, termination and personnel hiring Yes

Fiscal Responsibilities (if applicable)

• Annual Revenue in Dollars: $400M
• Annual Expense in Dollars: N/A

• Financial Accountability:  Approves expenditures , Monitors expenditures Choose an item.

  
  
  

Qualifications

Education

Minimum Level of Education Required: No requirement

Additional requirements:

              Type of degree: N/A

              Area of study or major: Business, Finance or Health Administration Preferred

              Preferred educational qualifications: Bachelor degree preferred

              Position specific testing requirement: N/A

Licensure/Certification/Registration

              N/A

Experience

Minimum Level of Experience Required: 10+   years of job related experience

Prior job title or occupational experience: Five+ years at the supervisory/management level in a large health system revenue cycle operations.

Prior specific functional responsibilities: Progressive billing experience required.  Physician billing and collections experience required.  EPIC experience required.

Preferred experience: Enter preferred experience or N/A

Other experience requirements: Experience with electronic patient account billing system.  Experience with physician relations as it related to physician billing and coding. Experience with EPIC EMR.

Knowledge/Skills

• Demonstrated participatory and collaborative leadership style with a strong focus on team development, accountability, and performance management. Proven ability to navigate sensitive situations, resolve conflict, and foster a culture of respect, trust, and continuous improvement.

• Exceptional written and verbal communication skills, with the ability to clearly articulate complex concepts, performance metrics, and recommendations to diverse audiences, including executive leadership, physicians, staff, and external stakeholders.

• Strong analytical and critical-thinking skills, including the ability to interpret complex operational and financial data, identify trends and risks, and translate insights into actionable strategies and measurable outcomes.

• Highly self-directed and results-oriented, with the ability to work independently, anticipate challenges, and proactively drive initiatives to completion in a fast-paced, dynamic environment.

• Proven ability to manage multiple priorities simultaneously, exercise sound judgment in setting and adjusting priorities, and maintain focus on organizational goals amid competing demands.

• Demonstrated adaptability and resilience in the face of ambiguity and change, with a proactive and solutions-oriented approach to evolving operational, regulatory, and organizational requirements.

• Strong relationship-building and stakeholder management skills, with the ability to establish and sustain professional, service-focused partnerships with senior leadership, physicians, patients, and cross-functional teams to support organizational objectives and patient satisfaction.