Casino Coordinator

ABOUT US:

Ventures Lab is an international company with over 200 employees, specializing in the iGaming and Fintech industries. We deliver a diverse portfolio of products and services, including iGaming verticals, electronic payment solutions, and managed services for customer operations. By leveraging technology and driving innovation, we empower our partners to achieve greater success in competitive markets. Our global reach and expertise make us a trusted partner for cutting-edge solutions.

The Role:

As a Casino Coordinator, you will support the day-to-day operations of the casino across multiple brands. Working closely with the Casino Operations Manager and other internal teams, you will be responsible for executing game releases, monitoring player activity, maintaining the casino lobby, and delivering accurate reports. This role ensures smooth operational delivery, compliance with processes, and provides insights that help improve the overall casino experience.

Responsibilities:

• Support game release planning, including preparing game images, configurations, and bonus contribution settings.
• Update and maintain game weights for new releases, ensuring completion by the end of each working day.
• Manage casino lobby presentation across platforms, including game rankings, category updates, and removal of disabled games.
• Regularly update the new game board, ensuring only newly launched titles remain listed.
• Update live casino repeating thumbnails across brands.
• Perform daily operational checks, including, big winners reports verification and replay requests, opposite betting checks and escalations when required, free spins usage reporting and analysis.
• Assist in removing disabled or outdated games across all brands.
• Provide hands-on support with lobby cleaning, categorization, and issue flagging.
• Handle first-line escalations for selected brands, escalating unresolved issues to the Casino Operations Manager.
• Assist with player fraud monitoring by reviewing alerts and requesting additional information from providers.
• Collaborate with Data/Google Analytics teams to analyze player behaviour and performance trends.
• Contribute to BI dashboard setup for player and provider reviews.
• Deliver competitor checks and reports to support strategic planning.
• Share regular operational reports with the Casino Operations Manager to aid decision-making.
• Work closely with the Casino Operations Managers and other internal teams (CRM, Tech, Brand Operations, BI) to ensure smooth daily operations.
• Flag recurring issues and suggest improvements to enhance efficiency and workflows.

Experience & Skills:

• Previous experience in a similar role within an online casino - experience managing game lobby, casino promotions and contact with 3rd party providers.
• Minimum of 3 years of experience in iGaming industry with focus on online casino.
• In-depth knowledge of casino games, games providers, market trends, and competitor landscape.
• Strong analytical skills and ability to interpret data and customer insights to drive operations strategy and decision-making.
• Excellent project management abilities, with a track record of successfully delivering complex projects on time and within budget.
• Effective communication and collaboration skills, with the ability to work cross-functionally and influence stakeholders at various levels.
• Proactive problem-solving mindset, with the ability to identify and address issues promptly and effectively.
• Strong organizational skills, attention to detail, and ability to multitask in a fast-paced environment.
• Familiarity with regulatory requirements and compliance considerations in the iGaming industry.

OUR OFFER:

• Competitive salary synonymous with skills and experience
• Performance and bonus structure dependent on achievement of set targets and personal performance (applies after successfully passing probation)
  
• Consultancy contract within EU on a full time basis with 25 days PTO
• or employment contract if you are based in Bulgaria, Hungary or Malta