Case Managers

Work Remotely Anywhere in the Province of New Brunswick.

Looking to make a meaningful impact in the lives of injured workers and employers across New Brunswick?

WorkSafeNB is hiring a Bilingual written and spoken Case Manager for a permanent position within our Claims Management team. We're also creating a talent pool of qualified Bilingual written and spoken candidates for future permanent and term opportunities. When you apply, you'll be considered not only for the current opening but also for upcoming bilingual Case Manager roles over the next year. 

Reporting to a dedicated Claims Management leader, you are responsible for a broad range of responsibilities including assessing the needs of individual workers and administering the benefit provisions of the Workers' Compensation Act. They also exercise leadership in the development of a goal-oriented return-to-work plan; liaising with employers, health-care providers, unions, and other service providers to ensure access to appropriate medical and vocational rehabilitation services.  Other responsibilities include managing assigned caseloads, preparing reasoned plain language decisions, adhering to procedures for return-to-work management and approving/authorizing services and benefits for injured workers on an ongoing basis.

Salary And Hours Of Work:

• Hours of work are those required to perform the assigned tasks but shall not be less than 35 hours per week, 7 per day. Monday to Friday between 8:00-5:00 PM. 
• The pay scale for this position is $92,248.80 to $108,528.00 annually. 

Responsibilities

• Experience in building strong trusting relationships with clients and external service providers to promote early and safe return to work outcomes.
• Exercise leadership in the development of a goal-oriented return-to-work case plan, by proactively managing a timely and safe return-to-work process through the active participation of the injured worker and employer. 
• Work in a high pace environment without losing sight of the Safe and Early Return to Work Goal. 
• Work collaboratively with injured workers, employers, and health-care professionals, in the development of the return-to-work plan. 
• Manage, organize, and prioritize a high-volume workload; deal with changing and conflicting priorities and deadlines, remain professional and maintain resiliency when confronted with challenging circumstances. 
• Prepare written decisions that contain the issue in review, the policy tests, the evidence, the weighing of evidence, the rationale for the decision and conclusion that supports WorkSafeNB’s position. 
• Act as principal decision maker on assigned claims and effectively communicate decisions both verbally and in writing when determining entitlement to compensation, services, and medical aid. 
• Make decisions in a fiscally responsible manner including verification and authorization of benefit entitlements and to defend these decisions in writing, both when approving and denying entitlement to compensation.

Qualifications

• A University Degree is required. A degree in the field of health-related sciences or Social Sciences (e.g., Psychology or Social Work) would be considered an asset.
• Five years of experience in the field of medical management, disability management, vocational counseling, vocational rehabilitation, or other related work experience.
• Either have, or be willing to obtain, certification in disability management within two years of employment.
• Knowledge of social agencies and the services/benefits available such as Social Assistance, Employment insurance, Canada Pension Plan Disability.
• Knowledge of or experience with the following acts would be an asset: Workers’ Compensation Act, Workplace Health Safety, Compensation Commission Act, Firefighters Act, Occupational Health and Safety Act, Human Rights Act, Privacy of Information Act, Employment Standards Act and Employment Insurance Act.
• Demonstrate critical thinking and reasoning for decision-making and writing is considered an asset.
• Experience in interpreting and implementing legislation and policy is considered an asset.

Competencies:

• Ensuring Accountability
• Teamwork and Collaboration
• Decision Making
• Adaptability
• Client-focused Service
• Enabling Communication
• Planning and Organizing
• Problem Solving
• Written Communication
• Legislation and Compliance

Written and spoken competence in English and French is required for these positions.

WorkSafeNB is excited to extend a comprehensive benefits program to our permanent and term contract employees.

You’ll enjoy a range of valuable benefits designed to support your well‑being and success. Below is an overview of what we’re pleased to offer you:

• Health and Dental Coverage
• Basic Life and Accidental Death & Dismemberment (AD&D) Insurance
• Optional Dependent Life Insurance
• New Brunswick Public Service Pension Plan
• Competitive vacation and leave entitlements
• Online Doctors
• Personal Wellness Account

Your primary workspace will be from your in-home office, with the occasional expectation of in person meetings, for that reason, working from outside the province of New Brunswick, or country, is not permissible.

If you are interested in pursuing these opportunities with WorkSafeNB, please apply online at www.worksafenb.ca by October 21, 2026.

We thank all those who apply however only those selected for further consideration will be contacted.

For more information about WorkSafeNB, or this and other employment opportunities, please visit our website at worksafenb.ca.