Case Management Virtual Assistant

Global Pacific Support is partnering with one of its valued U.S.-based clients to hire a Case Management Virtual Assistant who has experience working with American companies and supporting U.S. Veterans.
This role calls for a professional who’s organized, empathetic, and able to handle sensitive information with precision and care.

Responsibilities

• Manage Veteran case files, ensuring accuracy, timeliness, and confidentiality.
• Coordinate appointments, follow-ups, and documentation with Veterans and support partners.
• Prepare reports, maintain databases, and track progress on ongoing cases.
• Communicate with clients and stakeholders via email, phone, and video — always with empathy and clarity.
• Support process improvement by identifying gaps and proposing efficiency solutions.

Requirements

Qualifications

• Minimum 2 years of experience working as a Virtual Assistant, Case Manager, or Administrative Support Specialist for a U.S.-based company.
• Prior experience supporting Veteran-focused services (e.g., healthcare, benefits, or advocacy) preferred.
• Excellent written and verbal communication skills in English.
• Proficiency in CRM tools, Google Workspace, Microsoft Office, and project/task management apps.
• Strong attention to detail, organizational skills, and discretion with sensitive data.
• Ability to work U.S. time zones and maintain consistent communication.