Care Sales Guide - Inbound

Location Details: Remote Romania

Shift: This role requires availability to work shifts scheduled between Monday and Friday, Department hours from 9:00 AM to 11:00 PM

Remote: This is a remote position, so you’ll be working remotely from your home. You may occasionally visit a GoDaddy office to meet with your team for events or meetings.  

What you'll get to do...

• Handle a high volume of inbound calls by actively listening to customers, understanding their requirements, troubleshooting technical issues, and recommending appropriate solutions

• Carefully guide customers through their first steps in the online world, identifying from our great product range the solutions that will help them grow their business; everything from a new domain to our fantastic website design product

• Develop and maintain a comprehensive and current understanding of products, services, prices and promotions, as a basis for identifying customer value and potential sales

• Communicate with confidence, understanding and conviction, aiming to build rapport and sell company products and services that satisfy known customer needs

• Balance your drive and motivation in meeting the essential needs of customers and achieving your individual targets - and in the process, increase your earnings potential

• Respond to technical inquiries from customers through various channels (phone, email, chat)

• Meet metrics that could include but are not limited to Availability, Net Promoter Score, and New Sales Per Day

• Flex with customer demand, by seamlessly pivoting to support outbound sales efforts when needed                                                                               

Your experience should include...

• 2+ years’ sales experience with a track record of exceeding targets 

• 2+ years’ experience in a commission, bonus, and/or metrics-driven environment.                                                                                                                    
• Regional Education Requirement - (US sample) A high school diploma, GED, or equivalent work experience

You might also have...

• Technical Aptitude: Solid understanding of internet, email, and hosting technology; experience with productivity tools (e.g., Office 365, G-Suite) and online business environments is advantageous. 

• Experience owning and/or operating a small and/or midsize business (SMB).                                                                                                                   

We encourage you to apply even if your experience or skillset doesn’t align perfectly with every requirement. We value a wide range of backgrounds and transferable skills, and we are excited to support learning and growth.

We've got your back...  We offer a range of total rewards that may include paid time off, retirement savings (e.g., 401k, pension schemes), bonus/incentive eligibility, equity grants, participation in our employee stock purchase plan, competitive health benefits, and other family-friendly benefits including parental leave. GoDaddy’s benefits vary based on individual role and location and can be reviewed in more detail during the interview process.

About us...  GoDaddy is empowering everyday entrepreneurs around the world by providing the help and tools to succeed online, making opportunity more inclusive for all. GoDaddy is the place people come to name their idea, build a professional website, attract customers, sell their products and services, and manage their work. Our mission is to give our customers the tools, insights, and people to transform their ideas and personal initiative into success. To learn more about the company, visit About Us. 

At GoDaddy, we know diverse teams build better products—period. Our people and culture reflect and celebrate that sense of diversity and inclusion in ideas, experiences and perspectives. But we also know that’s not enough to build true equity and belonging in our communities. That’s why we prioritize integrating diversity, equity, inclusion and belonging principles into the core of how we work every day—focusing not only on our employee experience, but also our customer experience and operations. It’s the best way to serve our mission of empowering entrepreneurs everywhere, and making opportunity more inclusive for all. To read more about these commitments, as well as our representation and pay equity data, check out our Diversity and Pay Parity annual report which can be found on our Diversity Careers page.

We also embrace our diverse culture and offer a range of Employee Resource Groups (Culture). Have a side hustle? No problem. We love entrepreneurs! Most importantly, come as you are and make your own way. 

GoDaddy is proud to be an equal opportunity employer. GoDaddy will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. Refer to our full EEO policy.

Our recruiting team is available to assist you in completing your application. If they could be helpful, please reach out to myrecruiter@godaddy.com. 

GoDaddy doesn’t accept unsolicited resumes from recruiters or employment agencies.