Care Partner Representative III

Are you passionate about making a difference in people's lives? Do you enjoy working in a service-oriented industry? If so, this opportunity may be the right fit for you!

This position is responsible for daily interaction via phone, mail, email, or personally with customers and team members to establish and/or maintain a positive working relationship with all parties. This includes handling all alarms and inbound phone calls, handling all incoming alarm signal activities and taking appropriate action as well as making outbound calls to contact customers, emergency contacts, and Police/Fire/EMS regarding alarm activities while following standard operating procedures.

This role…

• Maintains expertise for all assigned duties and responsibilities and answer alarms and inbound phone calls according to protocol.

• Completes new hire training and pass all required compliance testing.

• Monitors high volume of medical alert, secondary alarms, and inbound phone calls with genuine concern.

• Receives alarm system calls or incoming telephone calls regarding emergency and non-emergency police and fire service, emergency ambulance service, information and after hours calls for departments within a city.

• Answers alarms and inbound phone calls according to protocol and determine response requirements and relative priorities of situations, and dispatch in accordance with established procedures including determining location and type of response required.

• Answers customer questions using scripted and non-scripted responses.

• Verifies demographics and data enter customer information into the computer.

• Records details of calls, dispatches, and messages.

• Troubleshoots alarm systems, and report malfunctions to ensure units receive necessary maintenance.

• Answers routine inquiries and relay information and messages to and from appropriate agencies, departments, and to all other individuals or groups requiring notification.

• Maintains access to, and security of, highly sensitive materials.

• Refers customer complaints to appropriate persons.

• Maintains project productivity and quality goals.

• Participate in other projects or duties as assigned.

We are interested in speaking to individuals with the following…

• High School Diploma or GED required.

• Zero (0) plus years of related experience.

• Or equivalent combination of education and/or experience.

• Ability to work flexible hours and overtime when needed.

• Self-motivated and the ability to work independently and with teams.

• Proficient in the use of Word, Excel, Outlook, and PowerPoint.

• Excellent oral and written communication skills.

• Proficient in managing multiple tasks as the same time.

Salary: $16.36 - $22.09 Hourly

The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of the position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job. 

Extended periods of sitting; frequent telephone, headset, and computer use; data entry; occasional standing and walking; lifting up to 10 lbs. 

Modivcare’s positions are posted and open for applications for a minimum of 5 days. Positions may be posted for a maximum of 45 days dependent on the type of role, the number of roles, and the number of applications received.  We encourage our prospective candidates to submit their application(s) expediently so as not to miss out on our opportunities. We frequently post new opportunities and encourage prospective candidates to check back often for new postings. 

We value our team members and realize the importance of benefits for you and your family.

Modivcare offers a comprehensive benefits package to include the following:

• Medical, Dental, and Vision insurance
• Employer Paid Basic Life Insurance and AD&D
• Voluntary Life Insurance (Employee/Spouse/Child)
• Health Care and Dependent Care Flexible Spending Accounts
• Pre-Tax and Post --Tax Commuter and Parking Benefits
• 401(k) Retirement Savings Plan with Company Match
• Paid Time Off
• Paid Parental Leave
• Short-Term and Long-Term Disability
• Tuition Reimbursement
• Employee Discounts (retail, hotel, food, restaurants, car rental and much more!)

Modivcare is an Equal Opportunity Employer.

• EEO is The Law - click here for more information
• Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
• We consider all applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, handicap or disability, or status as a Vietnam-era or special disabled veteran in accordance with federal law. If you need assistance, please reach out to us at hr.recruiting@modivcare.com