Reference ID: 001-CATC-76

Line of Business: Shared Services

Location: Remote

Position Type: Permanent, Full-Time

Vacancy Status: This posting is in replacement for an existing vacancy.

Hours: 40 Hours Per Week

Compensation: $18.00 - $20.00 Per Hour

WHAT YOU’LL LOVE ABOUT CATC:

AS A MULTIDISCIPLINARY HEALTHCARE TEAM - TOGETHER, WE:

Compassion – we meet people where they are, ready to help

Accountability – we take responsibility for outcomes

Respect – we work well with others

Excellence – we deliver exceptional experiences to everyone we encounter

Wellness: Group Benefits Plan for you and your family along with Employee Assistant Programs through TELUS Health, discounted GoodLife fitness memberships, paid time off for vacation, wellness days for illness, and mental health, and bereavement.
Career Development: Professional Development, Lunch & Learn Sessions and access to 100+ courses within the Company’s Learning Management System.
Preparation for the Future: Retirement Savings Plan (RRSP/DPSP).
Employee Recognition: Service Recognition Program.

ABOUT THE POSITION:

As a member of the OATC health care team, the CARE Coordinator is responsible for supporting all aspects of the Call Center, email submissions from the CATC websites, and new patients intakes across our clinic network. The CARE Coordinator also supports CATC’s physician on-call program. The CARE Coordinator’s primary role is to engage and assist new patients in a timely and meaningful way. The CARE Coordinator will play an integral role in the patient experience and ensure that all new patients have a positive first experience as they take their first steps toward recovery.

WHAT YOU’LL NEED TO HAVE:

Completion of High School
Ability to establish therapeutic relationships with patients
Excellent verbal and written communication skills to liaise with diverse internal and external professionals
Excellent organizational, time management and prioritization skills.
Ability to work within a team environment and collaborate as an active participant with others in assisting in the delivery of care to patients.
Knowledge and/or experience working with diverse communities.
Ability to work within the policies, standards, procedures, vision, mission and core values of CATC
Sound knowledge of MS Office (Work, Excel, Outlook, Internet)

YOUR DUTIES AND RESPONSIBILITIES:

Collaborates with the health care teams in the development of appropriate treatment plans for patients of CATC
Answers calls from the Call Center
Triages email submissions and disperses or responds appropriately
Conducts telephone or PCVC intakes with new patients
Educates new or prospective patients on opioid use disorder, OAT, harm reduction,CATC services, locations, hours of operation, best practices, Hepatitis C, naloxone
Communicates effectively with clinic staff and MRPs to ensure continuity of care for new patients
Works within programs' quality assurance guidelines

Client Services:

Communicates with MRP, CCM and nurse around patient needs, change in status and all emergency situations.
Facilitates clients in OTN sessions as per protocol
Provides comprehensive program information to current and prospective patients of OATC
Responds to general inquiries and makes appropriate referrals within OATC health care team
Facilitates linkages to CATC’s Hep C Program, CATC’s Pharmacy services including naloxone and medications

Administration:

Verifies health card, populates and maintains patient profile
Books applicable intake appointments
Orients and trains new staff as directed
Provides support to other clinics with daily operations as required
Acts in accordance with the all relevant legislation, policies, standards, procedures and protocols
Other duties as assigned

ABOUT THE COMPANY

Founded in 1995, Canadian Addiction Treatment Centres (CATC) operates three inpatient addiction treatment centres, a national network of more than 70 outpatient substance use disorder treatment clinics and specialty pharmacies in Canada.

CATC delivers services in a supportive, compassionate, and judgment-free environment. We are committed to improving the lives of individuals affected by addiction through a multidisciplinary, evidence-based approach that prioritizes quality care and an exceptional patient experience.

Our outpatient clinics provide walk-in support in person or virtually to enable community-based access to accredited treatment programs. Our CARE teams provide rapid access to a team of medical professionals, pharmacy services and wrap-around supports to engage patients through stabilization and treatment plans that enable patient success in achieving care goals.

Our inpatient treatment centres provide structured, 24/7 medically supported care in a safe and therapeutic environment for individuals who require intensive stabilization and recovery support. Care is focused on building a strong foundation for long-term recovery through accredited, evidence-based programming. Our secure virtual counselling services make care more accessible through flexible, remote connections with qualified professionals.

Please visit www.canatc.ca for more information!

Canadian Addiction Treatment Centres remains an inclusive and equal opportunity employer committed to providing accommodations for all applicants upon request at any stage of the selection process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code.

As part of our commitment to transparency and efficiency, we would like to inform you that we utilize Artificial Intelligence (AI) technologies in our recruitment process to assist in the initial screening and evaluation of applications.

Canadian Addiction Treatment Centers

CARE Coordinator

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