Job Description: Car Service Dispatcher / Operations Support

Position Overview

EZ Car Service is seeking a highly organized, detail-oriented Car Service Dispatcher / Administrative Coordinator to support the day-to-day operations of a busy local car service business based in Brooklyn, New York.

This is not a basic virtual assistant position. The right candidate must have a strong understanding of logistics, dispatching, scheduling, communication, and problem-solving. They will be responsible for helping coordinate rides, communicate with drivers and customers, monitor ongoing operations, and ensure that transportation services run smoothly and efficiently.

Because this role involves constant communication and real-time decision-making, we are looking for someone with excellent, natural English communication skills, a strong head for logistics, and the ability to stay calm and organized in a fast-paced environment.

Key Responsibilities

Dispatching & Logistics

• Coordinate and dispatch drivers for scheduled and incoming transportation requests.
  
• Monitor active trips and ensure drivers and passengers are properly coordinated.
  
• Assist with assigning the appropriate drivers and vehicles based on location, availability, and scheduling needs.
  
• Understand and navigate maps, routes, locations, and local transportation logistics.
  
• Help identify and resolve scheduling conflicts or transportation issues as they arise.
  
• Monitor ongoing operations and make quick decisions when adjustments are necessary.
  

Customer & Driver Communication

• Communicate professionally with customers regarding transportation needs, scheduling, and updates.
  
• Answer and manage incoming phone calls and service requests.
  
• Communicate with drivers regarding assignments, pickups, changes, and operational updates.
  
• Provide clear and professional information while maintaining a high level of customer service.
  
• Handle questions and basic issues efficiently while escalating more complex situations when necessary.
  

Administrative Support

• Enter, update, and maintain trip and customer information accurately.
  
• Assist with scheduling and managing reservations.
  
• Maintain organized records and operational information.
  
• Support the owner and team with general administrative and coordination tasks as needed.
  
• Help ensure that important information is communicated clearly between customers, drivers, and management.
  

Operational Problem-Solving

• React quickly to cancellations, delays, scheduling conflicts, and other unexpected issues.
  
• Think ahead and anticipate potential logistical problems before they become larger issues.
  
• Maintain composure during busy periods and handle multiple priorities simultaneously.
  
• Take ownership of assigned responsibilities rather than waiting for constant direction.
  

Required Qualifications

• Previous experience in dispatching, transportation logistics, scheduling, or a similar operational role is strongly preferred.
  
• Experience working with a car service, taxi service, limousine company, transportation company, delivery operation, or logistics organization is a significant advantage.
  
• Strong understanding of maps, routing, locations, and dispatch logistics.
  
• Excellent spoken and written English with the ability to communicate naturally and clearly.
  
• Comfortable handling phone-based communication with customers and team members.
  
• Strong organizational and multitasking abilities.
  
• Ability to think quickly and make sound decisions in real time.
  
• Comfortable working independently in a remote environment.
  
• Strong attention to detail and accuracy when handling schedules and trip information.
  
• Reliable internet connection and a professional remote workspace.
  

Ideal Candidate Profile

The ideal candidate is someone who has a good head for logistics and understands that dispatching is more than simply answering phones or entering information.

They should be able to look at multiple moving pieces—including drivers, customers, locations, schedules, and timing—and help keep everything organized.

The right person will be:

• Highly organized
  
• Quick-thinking
  
• Reliable and responsive
  
• Comfortable on the phone
  
• Strong with logistics and problem-solving
  
• Able to multitask without becoming overwhelmed
  
• Confident communicating with both customers and drivers
  
• Proactive rather than reactive
  
• Comfortable working in a fast-paced environment
  

Preferred Experience

Candidates with experience in any of the following areas are encouraged to apply:

• Car service dispatching
  
• Transportation dispatching
  
• Taxi or limousine operations
  
• Fleet coordination
  
• Logistics coordination
  
• Delivery dispatch
  
• Scheduling and reservations
  
• Customer service operations
  
• Administrative coordination
  

Important Note About Communication

Because EZ Car Service serves customers in the Brooklyn, New York area, clear and natural English communication is extremely important for this position.

The successful candidate must be able to communicate with customers confidently and drivers by phone and understand instructions, locations, and operational details without significant communication barriers.

Potential Growth Opportunity

This role is intended to provide meaningful operational and administrative support to the EZ Car Service team. As the relationship develops and the candidate demonstrates strong performance, responsibilities may expand into additional areas of dispatching, operations, scheduling, and administrative management.