Call Center Representative - Weekend Night Shift

Job Description:

As a Customer Support Representative from this organization, you will respond to basic inbound customer call inquiries and escalations, along with performing data management and validation within a proprietary database.

What will you do:

• Answer inbound calls and respond to basic customer questions and/or forward escalations via email to appropriate personnel.

• Record calls in the account history with the results of the inquiry; initiate required confirmations without direct supervision. Research customer inquiries and respond to appropriate parties in a timely manner.

• Process inbound calls in a manner that ensures service level agreements (SLAs) are met or exceeded. Record calls, process requests, and update account history with the results of inquiries, including proper documentation.

• Perform data entry and match documents to appropriate accounts, processing pricing requests and validating records to ensure accurate, complete, and reliable data within a proprietary database.

• Interface with team members, management, and customers regarding customer service issues.

Mandatory Requirements:

• 2 years of call center experience is mandatory

• Exceptional verbal and written communication skills with excellent typing skills

• Exceptional empathy, compassion, and customer service skills when supporting individuals during sensitive life events

• Strong interpersonal and communication skills with the ability to handle emotionally sensitive conversations professionally

• Proven de-escalation skills and ability to remain composed under pressure

• You’ll need a quiet, dedicated workspace and reliable internet connection

• Strong organizational skills with the ability to manage tasks efficiently and meet deadlines consistently
  • Proficient in gathering and verifying data from diverse digital sources
  • Skilled in critical thinking and categorizing information accurately for reporting or decision-making

• Flexible and adaptable to shift changes

Education:

• Minimum degree required: High school diploma or G.E.D. (diploma has to be provided)

Work Environment

• This position is fully remote within the United States only

• Home base, remote – laptop, will be provided

• Schedule: Weekend night shift. Shift: Wednesday–Sunday, 8:30 PM CST to 5:00 AM CST.

Full-time hires are eligible to participate in the DXC benefit program.  DXC offers a comprehensive, flexible, and competitive benefits program which includes, but is not limited to, health, dental, and vision insurance coverage; employee wellness; life and disability insurance; a retirement savings plan, paid holidays, paid time off.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

If you are an applicant from the United States, Guam, or Puerto Rico

DXC Technology Company (DXC) is an Equal Opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, veteran status, genetic information, citizenship status, or any other basis prohibited by law. View postings below.

We participate in E-Verify. In addition to the posters already identified, DXC provides access to prospective employees for the Federal Minimum Wage Poster, Federal Polygraph Protection Act Poster as well as any state or locality specific applicant posters. To access the postings in the link below, select your state to view all applicable federal, state and locality postings. Postings are available in English, and in Spanish, where required. View postings below.

Postings Link

Disability Accommodations

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Please note: DXC will respond only to requests for accommodations due to a disability.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.