The representative will handle inbound calls, manage appointments, and provide accurate product information while maintaining professional standards. They are responsible for documenting caller information and adhering to client-specific scripts and procedures.
This is a remote position. You'll need your own computer and home office setup that meets our equipment requirements (listed below).
About the Role Every call is a chance to make someone's day easier. Customer Contact Services (CCS) answers inbound calls for businesses across many industries, and we're looking for Customer Service Representatives who enjoy helping people and take pride in getting it right.
You'll be the first voice callers hear. One call might be booking an appointment, the next answering a product question, the next calming down a frustrated caller. Through all of it, you'll represent our clients with professionalism and care. If you stay calm under pressure, think on your feet, and like variety in your day, this role is for you.
What You'll Do
Answer inbound calls promptly and professionally
Follow client-specific scripts and procedures
Gather and document caller information accurately
Schedule appointments and relay messages correctly
Provide product and service information to callers
Process online reservations accurately
Meet Quality Assurance standards
Stay current on all CCS client programs and accounts
What You Bring
High school diploma, GED, or higher
At least one year of call center or customer service experience
Confident computer skills, including working across multiple software platforms at once
Basic understanding of computer hardware, software, and general systems
Strong spoken and written English
Good judgment with confidential information
Problem-solving skills and attention to detail
A solid grasp of customer service principles and quality standards
Schedule Options
6:00AM-2:30PM
8:00AM-4:30PM
9:30AM-6:00PM
11:30AM-9:00PM
Up to 40 hours per week
Weekend availability required (Saturday or Sunday)
CCS operates 7 days a week, 365 days a year
Training
Paid training begins Monday, October 26, 2026
Monday through Friday, 8:00 a.m. – 4:30 p.m. CST, for two weeks
Attendance for the full training period is required
Remote Work Setup For the first 90 to 180 days, you will work from home using your own computer. Your setup must include:
Windows 11
Intel i3 / AMD Ryzen 3 processor or better
8 GB of RAM or more (installed physical memory)
Two monitors
Webcam
Wired USB headset
Full keyboard with F1–F12 and Page Up/Page Down keys
Wired ethernet internet connection (Wi-Fi, cellular, 5G, and satellite internet such as Starlink are not permitted)
Benefits
Medical, dental, and vision insurance
401(k)
Paid time off
Life insurance
Holiday incentive pay
Monthly performance bonuses
Paid training
Employee events and activities
Real advancement opportunities
About Customer Contact Services Customer Contact Services (CCS) is a 24/7 contact center headquartered in Minnetonka, Minnesota, providing telephone answering and customer support services for businesses across a range of industries.
Equal Opportunity Employer At CCS, we believe great customer experiences start with a team that reflects the communities we serve. We welcome applicants of all backgrounds, experiences, and abilities. CCS is an Equal Opportunity Employer and does not discriminate on the basis of any characteristic protected by federal, state, or local law.
“I was the first applicant for a remote marketing position that got listed on the company website the same day I applied. Had an interview within 48 hours!”
— Sarah J.
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Marketing Manager
★★★★★
Verified
