The representative will handle inbound calls, manage scheduling, and provide product information while following client-specific scripts. They are responsible for accurately documenting caller information and maintaining quality assurance standards.
Be the voice people rely on. At CCS, we handle inbound calls for clients across multiple industries and we're looking for someone who genuinely enjoys helping callers. We need communicators who are calm under pressure, quick on their feet, and take pride in leaving every caller with a great experience. In this role, you'll be the first point of contact for a wide range of callers, handling everything from scheduling appointments and gathering information to answering questions and resolving concerns all while representing our clients with professionalism and care.
This is a remote position that requires employees to access the CCS work environment using their personal computers during the first 90 to 180 days of employment.
What You'll Do
Answer inbound calls professionally and on time
Follow client-specific scripts and procedures
Gather and document caller information accurately
Schedule appointments and relay messages correctly
Provide callers with product and service information
Process online reservations accurately
Maintain quality assurance standards
Stay current on all CCS client programs and accounts
What We're Looking For
G.E.D. or higher education
1 year of call center or customer service experience
“I was the first applicant for a remote marketing position that got listed on the company website the same day I applied. Had an interview within 48 hours!”
— Sarah J.
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Marketing Manager
★★★★★
Verified
